Senior Reservations and Ticketing Agent-MIA

Qatar Airways Group; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Qatar Airways Group in Miami, FL is seeking a Senior Reservations and Ticketing Agent. You will handle passenger reservations, ticketing, and related queries using Amadeus, while ensuring high service quality and adherence to airline procedures.

The role requires strong English communication, fare construction knowledge, and the ability to work both independently and in a team, with a focus on customer satisfaction and accuracy.

Qualifications

• High school diploma with 2+ years of experience or a bachelor's degree with 1+ year of experience.
• Certificate of Ticketing and Reservations.
• ATA Amadeus Certificate is an added advantage.
• Working experience in an airline or customer-related position.
• Computer knowledge.
• Fair knowledge of world geography.
• Excellent English language communication skills—spoken and written.
• Thorough knowledge of fare construction and ticketing.
• Ability to work independently as well as in a team.
• Numeric skills.

Responsibilities

• Handle customer requirements and requests professionally to minimize complaints and support travel agents with seat confirmations and VIP bookings/ticket queries.
• Follow QR procedures and regulations to achieve high-quality reservations service.
• Arrange reservations and routings using Amadeus and communicate fares and policies to passengers.
• Issue tickets and quote correct fares to passengers.
• Investigate complaints to identify and fix weak areas.
• Prepare staff rosters and ensure proper manpower distribution.
• Maintain airline standards, quality of work, and staff motivation.
• Maximize customer satisfaction and retention, including FFP enrolments.
• Prepare sales reports and weekly reports for the Line Manager.

Skills

Customer service

Communication

Fare construction

Ticketing

Geography

Numeric skills

Independent work

Teamwork

English proficiency

Education

Bachelor's degree or equivalent

Certificate of Ticketing and Reservations

ATA Amadeus Certificate

Tools

Amadeus

Job description

Senior Reservations and Ticketing Agent-MIA

Ref #

237933

Location

USA-Miami

Job family

Cargo & Airport Operations

Closing Date: 2026-10-24

We are currently recruiting for a Senior Reservations and Ticketing Agent in Miami, Florida. (MIA)

Responsibilities

• Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries.
• Show dedication and commitment to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service (awareness of the policies and procedures for First Aid, Basic firefighting and Emergency evacuation).
• Arrange reservations and routings for passengers utilizing Amadeus system to make the bookings for passengers. Effectively communicate the fares, policies and procedures to passengers by providing accurate information.
• Issue tickets and quoting correct fares to passengers.
• Investigate complaints to define and correct weak areas.
• Prepare staff roster to ensure proper distribution of manpower.
• Ensure quality of work, meet the Airline standards, and motivate staff to achieve positive contribution on daily basis.
• Maximize customer satisfaction, service excellence and customer retention and volume of FFP enrolments by portraying friendliness, telephone etiquette and professionalism at all times towards clients.
• Prepare sales reports for finance and generate weekly reports to be submitted to your Line Manager as per the set deadlines and guidelines.
• Action office communicator, telephonic and email queries from QR outstations timeously.
• Perform other department duties related to his / her position as directed by the Head of the Department.

Additional Responsibilities

• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.

Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualifications and Skills

• Candidates must possess either a high school diploma with a minimum of 2 years of job-related experience, or a bachelor's degree (or equivalent) with at least 1 year of job-related experience.
• Certificate of Ticketing and Reservations.
• ATA Amadeus Certificate is an added advantage.
• Working experience in an airline or customer related position.
• Computer knowledge.
• Fair knowledge of world Geography.
• Excellent English language communication skills -- spoken and written.
• Thorough knowledge of fare construction and ticketing.
• Ability to work independently as well as function as a team.
• Numeric skills.

You must have the current right to live and work in the United States. This position is not eligible for visa sponsorship.