Senior Research & Consumer Protection Editor

DGS Office of External Affairs

Tallahassee (FL)

On-site

USD 60,000 - 75,000

Full time

12 days ago

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Job summary

DGS Office of External Affairs in Tallahassee, FL, is seeking a Research and Correspondence Editor to support the Attorney General’s Citizen Services team. The role involves collecting and compiling complaint data, researching using diverse media sources, and addressing consumer inquiries in writing and verbally.

Responsibilities include editing written complaints, mentoring new staff, and analyzing trends in fraud and consumer protection while working with minimal supervision to advance the

Qualifications

Excellent communication skills and typing ability.
Ability to work independently with minimal supervision while meeting or exceeding goals.
Experience researching and fact-checking using multiple media resources and databases.
Ability to analyze complaints, identify patterns, and exercise independent judgment in routing and resolving issues.
Knowledge of consumer protection law and fraud trends.

Responsibilities

Collect and compile complaint data for consumer protection tracking.
Edit written complaints to ensure accuracy and clarity.
Research fraud trends across multiple media sources.
Mentor new staff within the Citizen Services team.
Analyze complaint trends and advise on resolution strategies.

Skills

Excellent communication

Typing ability

Independent work

Research & fact-checking

Analytical thinking

Consumer protection knowledge

Job description

Responsibilities include editing written complaints, mentoring new staff, and analyzing trends in fraud and consumer protection while working with minimal supervision to advance the

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