Public Service & Consumer Insights Analyst I

DGS Office of External Affairs; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

The Government Analyst I position at the Office of the Attorney General serves as the first point of contact for Floridians seeking assistance with consumer complaints and inquiries. The role involves reviewing complaints, researching issues, communicating with the public, routing correspondence to appropriate sections, and connecting citizens with relevant resources.

This is a fast-paced position requiring strong organizational skills, attention to detail, and a commitment to public service.

Qualifications

• Six years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work; OR a bachelor's degree plus t
• Excellent verbal and written communication skills
• Computer proficiency with word processing and data entry software; minimum 35 words per minute typing
• Experience in call center, customer service, customer resolution, consumer complaints, or citizen advocacy
• Experience conducting fact-finding research, analyzing and summarizing information

Skills

Verbal communication

Written communication

Typing 35 wpm

Call center experience

Fact-finding research

Job description

The Government Analyst I position at the Office of the Attorney General serves as the first point of contact for Floridians seeking assistance with consumer complaints and inquiries. The role involves reviewing complaints, researching issues, communicating with the public, routing correspondence to appropriate sections, and connecting citizens with relevant resources.

This is a fast-paced position requiring strong organizational skills, attention to detail, and a commitment to public service.