Research and Correspondence Editor - 41001911

DGS Office of External Affairs; Tallahassee (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

DGS Office of External Affairs in Tallahassee, FL, is seeking a Research and Correspondence Editor to support the Attorney General’s Citizen Services team. The role involves collecting and compiling complaint data, researching using diverse media sources, and addressing consumer inquiries in writing and verbally.

Responsibilities include editing written complaints, mentoring new staff, and analyzing trends in fraud and consumer protection while working with minimal supervision to advance the

Qualifications

• Excellent communication skills and typing ability.
• Ability to work independently with minimal supervision while meeting or exceeding goals.
• Experience researching and fact-checking using multiple media resources and databases.
• Ability to analyze complaints, identify patterns, and exercise independent judgment in routing and resolving issues.
• Knowledge of consumer protection law and fraud trends.

Responsibilities

• Collect and compile complaint data for consumer protection tracking.
• Edit written complaints to ensure accuracy and clarity.
• Research fraud trends across multiple media sources.
• Mentor new staff within the Citizen Services team.
• Analyze complaint trends and advise on resolution strategies.

Skills

Excellent communication

Typing ability

Independent work

Research & fact-checking

Analytical thinking

Consumer protection knowledge

Job description

The Research and Correspondence Editor at the Office of the Attorney General's Citizen Services team collects and compiles complaint data, conducts research using multiple media venues, and responds to consumer inquiries verbally and in writing. This higher-level position works independently with minimal supervision to assist complainants in accordance with the agency's consumer advocacy mission, edit written complaints, mentor new staff, and analyze complaint trends related to fraud and consumer protection issues.

Key qualifications:

• Excellent communication skills and good typing ability
• Ability to work independently with minimal supervision while meeting or exceeding goals
• Experience researching and fact-checking using multiple media resources and databases
• Ability to analyze complaints, identify patterns, and exercise independent judgment in routing and resolving issues
• Knowledge of consumer protection law and fraud trends