Senior Representative Trade Experience Contact Center (Fully Remote)

Partner Company; United States; Hybrid; USD 52,000 - 66,000; Full time

Job summary

Partner Company is seeking a Senior Representative to handle end-to-end order administration and customer support for trade accounts. You will manage trade customers via phone, email, and chat, and ensure accurate order processing and delivery issue resolution.

The role is primarily remote across the United States, with onsite presence in select Michigan counties. A background in a customer contact center (2+ years) and familiarity with SAP ECC, Salesforce, and Genesys are required.

Qualifications

• 2+ years in a customer contact center or equivalent experience.
• Strong communication, problem-solving, and Excel skills.
• Primarily remote across the US with onsite presence in select Michigan counties.
• Full-time role with exposure to SAP, Salesforce, and Genesys.

Responsibilities

• Manage trade customer interactions via phone, email, and chat.
• Process orders, quotes, returns, and resolve delivery issues.

Skills

Customer service

Communication

Problem solving

Excel

Tools

SAP ECC

Salesforce

Genesys

Job description

• Manage trade customer interactions via phone, email, and chat.
• Process orders, quotes, returns, and resolve delivery issues.

Requirements:

• 2+ years customer contact center experience; SAP ECC preferred.
• Strong communication, problem-solving, and Excel skills.
• Primarily remote across US; onsite in select Michigan counties.
• Full-time role with exposure to SAP, Salesforce, and Genesys.

Partner Company

A partner company is seeking a Senior Representative to handle end-to-end order administration and customer support for trade accounts. The culture emphasizes collaboration, continuous improvement, and professional customer service.