Customer Service Associate

Current Lighting; Greenville (SC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Current Lighting is seeking a Customer Service professional to support Sales Representatives, Agents and Customers by researching questions, resolving problems with accuracy and efficiency, and delivering exceptional service to drive retention.

You will coordinate requests across Supply Chain, Sales, Pricing, Product Management and Quality while maintaining up-to-date product knowledge and alignment with our market strategy and guidelines.

Qualifications

• A two-year college degree or an equivalent combination of education and experience is required.
• Two (+) years of business experience with significant exposure to Customer Service is preferred.
• Excellent telephone and communication skills are a must.
• PC skills require working knowledge of Microsoft Word, Power Point, and Excel programs.
• Self-starter, able to adapt in fast paced environment.
• Working knowledge of SAP

Responsibilities

• Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution.
• Ensures correct information is received, captured and processed.
• On going training understanding company’s products and their applications as well as being aligned with the company’s market strategy and our company guidelines.
• Work is performed under moderate supervision and measurable performance indicators.

Skills

Excellent telephone and communication

Self-starter

Data analysis

Team collaboration

Education

Two-year college degree

Tools

SAP

QuickBase

Power BI

Salesforce

Microsoft Word

PowerPoint

Excel

Job description

This Customer Service position is responsible for offering support to Sales Representatives, Agents and Customers. The candidate will have to research and answer questions and work to resolve any problems with accuracy and efficiency. The goal is to provide the best possible customer experience to ensure customer retention and satisfaction being able to solve their requests on-time and always with the right information. The candidate will have to coordinate requests between different departments including Supply Chain, Sales, Pricing, Product Management and Quality. This position is categorized as flexible: 4 days in the office, 1 day virtually.

• Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution.
• Ensures correct information is received, captured and processed.
• On going training understanding company’s products and their applications as well as being aligned with the company’s market strategy and our company guidelines.
• Work is performed under moderate supervision and measurable performance indicators.

Qualifications

• A two-year college degree or an equivalent combination of education and experience is required.
• Two (+) years of business experience with significant exposure to Customer Service is preferred.
• Relies on limited experience and judgment to plan and accomplish goals.
• Excellent telephone and communication skills are a must.
• PC skills require working knowledge of Microsoft Word, Power Point, and Excel programs.
• Self-starter, able to adapt in fast paced environment Working knowledge of SAP
• Work closely with multiple departments to ensure quick solutions to any customer request.
• Use data to drive correct decisions, clarify priorities and optimize adherence to comply to quick resolution.
• Driven to produce measurable results and continuous improvement.

Desired Characteristics

• Detail-oriented with strong process, organizational and oral/written communication skills. including virtual and electronic communications.
• Prior experience and/or willingness to work with team members that are not co-located.
• Sound knowledge of the company’s products and services.
• Experience with data analysis and spreadsheet tools.
• Familiarity with SAP, QuickBase, Power BI, and Salesforce.