Senior Representative, Customer Service Operations

Cardinal Health; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Cardinal Health is seeking a Senior Representative, Customer Service Operations to deliver outstanding service and manage Direct to Practitioner Sample accounts while supporting field sales. The role emphasizes contract administration, on-time order fulfillment, and professional customer support.

Ideal candidates have 1–3 years of experience and reside within LaVergne, TN. A high school diploma, GED, or technical certification is preferred, with opportunities to collaborate across Quality,

Qualifications

• 1-3 years of experience preferred.
• Must live within a 1-hour radius of LaVergne, TN.
• High School Diploma, GED or technical certification in related field or equivalent experience preferred.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, tracking, backorders/substitutes, and inquiries.
• Acts as liaison for invoicing, reimbursement, and problem resolution with customers.
• Collects and reviews customer feedback, complaints, recalls and product returns with Quality/Regulatory teams.
• Identifies customer trends and opportunities to support business and efficiency.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma, GED or technical certification in related field or equivalent experience

Job description

What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Job Summary

The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing Direct to Practitioner Sample accounts while providing support to field sales representatives. This position establishes, maintains and enhances customer service and account management via appropriate contract administration, timely order fulfillment, professionalism and providing exemplary customer support.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including but are not limited to; customer order fulfillment of pharmaceutical sample product, order tracking, customer backorders/substitutes, product change requests, and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Think creatively to identify customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with sales representatives and healthcare providers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages situations regarding orders, reporting, backorders, customer complaints, and pricing investigating and reporting on anomalies and discrepancies.
• Redirecting customers to applicable in-house resources as necessary and supporting general post-sales/shipment issues.
• Collaborate with internal business partners in other departments to support customer and stake holder needs.
• Work in office on specific days for trainings, customer meetings, and team building activities when necessary.

Qualifications

• 1-3 years of experience preferred.
• Must live within a 1-hour radius of LaVergne, TN.
• High School Diploma, GED or technical certification in related field or equivalent experience preferred.

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $18.70 per hour - $26.80 per hour. Bonus eligible: No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/23/2026

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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