RepII, Customer Service Ops (OS&D Analyst)

Cardinal Health, Inc.; La Vergne (TN); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

MyFlexPay access

FSAs

Job summary

Cardinal Health, Inc. seeks a Customer Service Operations team member to support core customer processes, pricing, rebates, returns, order entry and account maintenance. The role emphasizes knowledge of service level goals and escalation handling.

Based in La Vergne, TN, the position offers a hybrid work arrangement with potential home-office work and occasional onsite visits, with an hourly range of $15.70 to $22.50. Benefits include medical, dental, 401k and paid time off.

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.
• Must live within 1 hour radius of LaVergne, TN for onsite visits.

Responsibilities

• Respond to time-sensitive non-standard requests with strong internal controls.
• Collaborate with team and other functions to address requests.
• Maintain strong organizational and time management skills.
• Demonstrate attention to detail in all tasks.
• Communicate effectively in writing and verbally.
• Ability to work from home and come into the office as needed.
• Work overtime as needed.

Skills

Attention to detail

Organizational skills

Effective written and verbal comms

Investigative environment experience

Education

High School Diploma or GED

Job description

What Customer Service Operations contributes to Cardinal Health

Customer Operations is responsible for core customer operation processes. These can include customer and vendor contract administration; customer and vendor pricing, rebates, unexpected returns, order entry and processing, customer set up and account maintenance, and servicing customer escalation requests.

Job Summary

Demonstrates knowledge of customer service processes, return policies, systems, controls, and work streams. Possesses understanding of service level goals and objectives when providing customer support.

Responsibilities

• Demonstrates experience working in an investigative environment coupled with strong internal controls.
• Works collaboratively to respond to non-standard requests under time-sensitive conditions.
• Possesses strong organizational and time management skills.
• Attention to detail.
• Effective written and verbal communication skills.
• Ability to quickly pivot focus to numerous tasks.
• Potential to collaborate with team members and other functional areas
• Capability to work from home and come in office as needed.
• Ability to work Overtime as needed.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Must live within 1 hour radius of LaVergne, TN for onsite visits

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range

$15.70 per hour - $22.50 per hour.

Bonus eligible

No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave

Application window anticipated to close:10/31/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.