Senior Representative, Customer Order Management

cardinalhealth; Kentucky; Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401k savings plan

Paid time off

HSA

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Service Associate to support contract administration, order fulfillment, and issue resolution within a fast-paced team environment.

You will manage customer inquiries, backorders, invoicing issues, and collaborate with internal teams to improve service levels. Strong communication and relationship-building skills are essential, with an emphasis on customer satisfaction and timely problem-solving.

Qualifications

• 3–6 years of experience in customer service or related role.
• High School Diploma, GED or equivalent work experience.
• Demonstrated ability to work in a fast-paced, collaborative environment.
• Strong communication skills with the ability to build solid relationships.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests, and coordination of customer questions/issues.
• Acts as liaison for invoicing, reimbursement, and other services to resolve problems and disputes for customers.
• Supports process improvement initiatives.
• Builds strong relationships with key stakeholders to enable collaborative customer service.
• Communicates with customers to address needs, questions, and concerns and troubleshoot issues as necessary.
• Manages cases regarding reporting, backorders, complaints, pricing and product incident reports.
• Supports general sales by analyzing account histories and coordinating internal resources.
• Investigates and reports on anomalies in point of sale systems and website ordering.

Skills

Communication skills

Team player

Fast-paced environment

Education

High School Diploma

Job description

Work Schedule: 11:00am - 8:00pm EST

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Supports process improvement initiatives.
• Builds strong relationships with key business stakeholders to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Demonstrated ability to work in a fast-paced, collaborative environment
• Highly motivated and able to work effectively within a team
• Strong communication skills with the ability to build solid relationships

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independentlyMay modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $19.20 per hour - $27.50 per hour

Bonus Eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/22/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.