RepII, Customer Service Ops (OS&D Analyst)

Cardinal Health; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Job summary

Cardinal Health is seeking a Customer Service Operations professional for the Customer Operations team. You will support core customer service processes including order entry, contract administration, pricing, rebates, returns, and escalation handling.

The role requires 1–3 years of experience, a high school diploma or equivalent, and the ability to work from home with occasional office visits in the LaVergne, TN area. Strong communication and organizational skills are essential to success.

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.
• Must live within 1 hour radius of LaVergne, TN for onsite visits.

Responsibilities

• Demonstrates experience in investigative environments with strong internal controls.
• Collaborates to respond to non-standard requests under tight deadlines.
• Maintains strong organizational and time-management skills.
• Attention to detail; effective written and verbal communication.
• Ability to pivot between numerous tasks quickly.
• Willingness to work from home and come to the office as needed.
• Overtime may be required.

Skills

1-3 years experience

Communication skills

Time management

Attention to detail

Education

High School Diploma, GED or equivalent

Job description

What Customer Service Operations contributes to Cardinal Health Customer Operations is responsible for core customer operation processes. These can include customer and vendor contract administration; customer and vendor pricing, rebates, unexpected returns, order entry and processing, customer set up and account maintenance, and servicing customer escalation requests.

Job Summary

Demonstrates knowledge of customer service processes, return policies, systems, controls, and work streams. Possesses understanding of service level goals and objectives when providing customer support.

Responsibilities

• Demonstrates experience working in an investigative environment coupled with strong internal controls.
• Works collaboratively to respond to non-standard requests under time-sensitive conditions.
• Possesses strong organizational and time management skills.
• Attention to detail.
• Effective written and verbal communication skills.
• Ability to quickly pivot focus to numerous tasks.
• Potential to collaborate with team members and other functional areas.
• Capability to work from home and come in office as needed.
• Ability to work Overtime as needed.

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Must live within 1 hour radius of LaVergne, TN for onsite visits

Anticipated hourly range: $15.70 per hour - $22.50 per hour. Bonus eligible: No

Cardinal Health offers a wide variety of benefits and programs to support health and well-being

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave

Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.