Coordinator, Individualized Care

Cardinal Health

United States

Remote

USD 25,000 - 36,000

Full time

8 days ago

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Benefits offered by this job

Medical/dental/vision coverage

Paid time off

HSA & 401k options

MyFlexPay access to wages

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health Sonexus Access and Patient Support is hiring for a remote, full-time inbound call center role. You will handle patient and physician inquiries, document interactions in our proprietary software, and coordinate follow-ups with referral sources.

The position requires a High School Diploma or GED; Pharmacy Technician certification is preferred. Training runs 8:00am-5:00pm CST; remote work requires a quiet home workspace and reliable high-speed internet.

Qualifications

High School Diploma, GED or equivalent work experience preferred.
Certified Pharmacy Technician, preferred 1+ years’ experience in fast paced call center environment preferred.
Basic computer knowledge, Microsoft systems, telephony.
Strong communication/customer service skills.
Ability to be an independent worker and self-directed.
Ability to sit for long periods of time in a cubicle setting.
Demonstrate superior customer support talents.
Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.

Responsibilities

Handle inbound calls and determine needs for one call resolution.
Manage workload of inbound faxes (if applicable).
Investigate and resolve patient/physician inquiries promptly.
Enter detailed information into proprietary software during calls.
Place outbound calls for patient follow ups or to obtain missing information.
Interact with patient referral sources to process new applicants.
Follow up with internal team members on next steps.
Communicate with physician offices and pharmacies.
Identify and submit Adverse Events during customer contact or via documentation.

Skills

Customer service

Communication skills

Independent worker

Time management

Education

High School Diploma or GED

Certified Pharmacy Technician

Tools

Microsoft Office

Telephony systems

Job description

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster.

Responsibilities

Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
Manage workload of inbound faxes (if applicable)
Investigate and resolve patient/physician inquiries and concerns in a timely manner
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
Interact with the patient referral sources to process new applicants
Follow up with other internal team members regarding next steps
Communicate with external constituents including physician offices and pharmacies
Identify, document and submit Adverse Events during customer contact or via received documentation

Qualifications

High School Diploma, GED or equivalent work experience preferred
Certified Pharmacy Technician, preferred 1+ years’ experience in fast paced call center environment preferred
Basic computer knowledge, Microsoft systems, telephony
Strong communication/customer service skills
Ability to be an independent worker and self-directed
Ability to sit for long periods of time in a cubicle setting
Demonstrate superior customer support talents
Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

Training and Work Schedules

Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST. Overtime could be required at times to assist with business needs.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

Salary and Compensation

Anticipated hourly range: $18.10 per hour - $25.80 per hour

Bonus eligible: No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA) 401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application Window

Application window anticipated to close: 11/15/2026

Diversity and Inclusion

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.