Senior Representative, Customer Service - Onsite

Ultimate Staffing Services; Kalamazoo (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Ultimate Staffing Services in Kalamazoo, MI seeks a Senior Representative, Customer Service (Onsite) to support sales teams and maintain strong customer relations. The role is onsite with a first shift (7:00am–3:30pm, M-F) and has an hourly pay rate. Start/end dates are provided, with no remote work expected.

The candidate should have 3+ years of experience in customer service, a proactive communication style, and the ability to collaborate across departments to resolve issues efficiently.

Qualifications

• Minimum 3 years of customer service experience.
• Ability to work onsite in Kalamazoo, MI.
• Strong communication and problem-solving skills.

Responsibilities

• Maintain direct contact with customers before and after the sale.
• Support sales by developing positive customer relations with clients and customers.
• Coordinate with various departments to meet maintenance services sales goals.
• Handle inquiries about RMA, status, delivery, invoicing and warranty matters.
• Assist with pre-sale and post-sale activities as needed.

Skills

Customer service

Communication

Problem solving

Job description

Senior Representative, Customer Service - Onsite (JN -082026-429296) Kalamazoo, Michigan

Salary: USD20 - USD20 per hour

Senior Representative, Customer Service - Onsite

Start/End Dates: 9/28/2026 - 3/27/2028

Pay Rate: $20.00/hr.

Job Description:

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

This position requires knowledge that is acquired through experience, specialized education, or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job should possess a good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 3 or more years experience.

1st Shift Core Hours are 7:00am-3:30pm M-F This is NOT a remote position.

There is potential for voluntary OT in this role, in some rare instances, mandated OT may be applicable.