Customer and Sales Support Representative

System One; Portage (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

System One in Kalamazoo, MI is seeking a Customer and Sales Support Representative for an onsite contract role. You will maintain direct contact with customers before and after the sale and support the sales team to meet service and revenue goals.

The position requires a High School Diploma and 3+ years of customer service experience. Typical hours are 7:00 am to 3:30 pm, Monday through Friday.

Qualifications

• High School Diploma required.
• Minimum 3 years of customer service experience.
• Onsite contract role in Kalamazoo, MI.

Responsibilities

• Maintains direct contact with customers before and after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers.
• Works with various departments to meet maintenance services sales goals.
• Receives accurate account of equipment failures and provides reports to management.
• Pre-sale: responds to inquiries, determines literature and pricing, suggests price changes.
• Post-sale: handles inquiries (RMA, status, delivery), resolves scheduling/shipping/invoicing issues; verifies warranties and schedules repairs.

Skills

Customer service

Sales support

Education

High School Diploma

Job description

Job Title: Customer and Sales Support Representative
Location: Kalamazoo, MI
Type: Contract
Work Model: Onsite
Hours: 7am - 3:30pm, M - F

Responsibilities

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both.
• Pre-sale:
  • Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post-sale:
  • Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Requirements

• High School Diploma
• Minimum of 3 or more years of customer service experience

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific