Senior Rental Coordinator

White Cap; Plainville (MA); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

White Cap seeks a Rental Coordinator to manage regional rental activities and support customers with construction and industrial equipment rentals. You will verify inspections and ensure equipment is ready for rental, while coordinating with Account Managers and sales teams to resolve issues.

The role includes processing orders, managing re-rent POs, and performing inventory control. A technical certification or associate degree plus 5–7 years of related experience is typical.

Qualifications

• 5–7 years of experience in a related area of responsibility.
• Technical certification or associate degree may be required in some areas.

Responsibilities

• Coordinate regional rental activities.
• Assist customers with rental equipment in person or by phone.
• Process rental orders and returns; maintain files for rental jobs.
• Support Account Managers and communicate issues to sales or customers.
• Track inventory, ensure equipment is inspected and maintained.

Skills

Customer service

Inventory management

Communication with sales

Attention to detail

Problem solving

Education

Technical certification

Associate degree

Tools

Calculator (10-key)

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

Job Summary

Coordinates all rental activities in an assigned region. Supports telephone and walk-in customers with construction and industrial equipment rentals. Verifies that equipment is inspected before and after rental and ensures all equipment is ready for rental.

Major Tasks, Responsibilities, And Key Accountabilities

• Processes regional rental orders. Bills customers and processes rental returns. Maintains files on all rental jobs.
• Manages re-rent purchase orders and the reconciliation of accounts payable invoices for re-rents.
• Handles cycle counts and inventory asset conversions for all rental products.
• Ensures inventory is repaired and maintained. Monitors rental transactions to track lost or stolen equipment.
• Provides support to Account Managers regarding rental equipment. Communicates problems to sales representatives and customers, such as shortages, delivery issues, and damages.
• Responds to customer issues and escalates concerns as needed.
• Offers guidance and feedback to Rental Coordinators.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• Typically requires overnight travel less than 10% of the time.

Education And Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

For Massachusetts Job Seekers

Pay Range

$24.40-$35.50 Hourly

Massachusetts law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs (https://whitecap.jobs/)

Functional Area

Sales

Work Type

Hybrid

Recruiter

Arriaga, Melissa

Req ID

WCJR-035754

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Aff-Championships Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.