Senior Rental Coordinator

White Cap Supply Holdings, LLC.; Plainville (MA); Hybrid; USD 33,000 - 48,000; Full time

Job summary

White Cap is seeking a Rental Coordinator in Massachusetts to manage regional rental activities, assist walk-in customers with equipment rentals, and ensure equipment is inspected and ready for rental.

Under limited supervision, you will coordinate orders, bill customers, handle returns, manage purchasing and AP for re-rents, and support account managers with delivery and damage issues. The role requires physical ability and occasional travel, with a strong emphasis on teamwork and reliability.

Qualifications

• Experience coordinating regional rental operations.
• Ability to process rental orders and billing.
• Experience with inventory control and cycle counts.

Responsibilities

• Processes regional rental orders; bills customers and processes rental returns.
• Maintains files on all rental jobs and reconciles accounts payable for re-rents.
• Handles cycle counts and monitors inventory for all rental products.
• Ensures equipment is repaired and maintained and tracked for losses.
• Provides support to Account Managers regarding rental equipment and communicates issues to sales and customers.
• Responds to customer issues and escalates concerns as needed.
• Offers guidance to Rental Coordinators and supports team development.

Skills

Rental coordination

Inventory management

Customer service

Data entry

Education

Technical certification or associate degree

Tools

10-key calculator

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Coordinates all rental activities in an assigned region. Supports telephone and walk-in customers with construction and industrial equipment rentals. Verifies that equipment is inspected before and after rental and ensures all equipment is ready for rental.

Major Tasks, Responsibilities, and Key Accountabilities

• Processes regional rental orders. Bills customers and processes rental returns. Maintains files on all rental jobs.




• Manages re-rent purchase orders and the reconciliation of accounts payable invoices for re-rents.




• Handles cycle counts and inventory asset conversions for all rental products.




• Ensures inventory is repaired and maintained. Monitors rental transactions to track lost or stolen equipment.




• Provides support to Account Managers regarding rental equipment. Communicates problems to sales representatives and customers, such as shortages, delivery issues, and damages.




• Responds to customer issues and escalates concerns as needed.




• Offers guidance and feedback to Rental Coordinators.

Nature and Scope

• May modify processes to resolve situations.




• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.




• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.




• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.




• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

For Massachusetts job seekers:

Pay Range

$24.40-$35.50 Hourly

Massachusetts law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs (https://whitecap.jobs/)

Functional Area

Sales

Work Type

Hybrid

White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affinity Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.