Senior Remote Technical Support Engineer: Network & Backup Expert

Military, Veterans and Diverse Job Seekers; San Diego (CA); Remoto; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Military, Veterans and Diverse Job Seekers is seeking a Senior Technical Support Engineer to deliver advanced technical support remotely for customers and partners. You will troubleshoot complex systems and apply broad technical knowledge.

The role emphasizes collaboration, strong scripting (Bash, Python), networking triage, and experience with backup applications. A CS/tech degree is preferred.

Competenze

• Excellent customer-facing communication and issue triage skills.
• Experience solving complex system problems across platforms.
• Strong scripting ability in Bash, Python, or similar.

Mansioni

• Provide advanced technical support to customers and partners.
• Apply system-level expertise to resolve complex issues.
• Collaborate as an active team member to improve service delivery.

Conoscenze

Customer support

Networking triage

Scripting (Shells, Bash, Python)

Formazione

BA/BS in Computer Science or Technology

Strumenti

Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)

Descrizione del lavoro

Military, Veterans and Diverse Job Seekers is seeking a Senior Technical Support Engineer to deliver advanced technical support remotely for customers and partners. You will troubleshoot complex systems and apply broad technical knowledge.

The role emphasizes collaboration, strong scripting (Bash, Python), networking triage, and experience with backup applications. A CS/tech degree is preferred.