Senior Remote Support Team Lead - Real Estate Tech

somewhere; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Job summary

somewhere is seeking a Customer Support Team Lead to own the day-to-day operations of a high-volume support function, while hands-on handling escalations and improving processes. This remote, full-time role aligns with U.S.

business hours and focuses on stability, automation, and client retention. The ideal candidate has 3+ years in B2B support leadership, superb English, and strong experience with FreshDesk and GHL or similar CRMs.

Qualifications

• 3+ years leading B2B customer support or tech-enabled services.
• Elite English fluency with strong phone presence for American clients.
• Hands-on with FreshDesk/Zendesk and CRMs (GHL, Salesforce, HubSpot).

Responsibilities

• Own inbound support channels and SLA adherence.
• Lead QA, build SOPs, and train reps.
• Optimize GoHighLevel workflows and automations.
• Collaborate with CS, Engineering, and Finance to fix root causes.

Skills

Customer support

Leadership

B2B support

English fluency

CRM familiarity

FreshDesk

GoHighLevel

Tools

FreshDesk

GoHighLevel

Salesforce

HubSpot

Job description

somewhere is seeking a Customer Support Team Lead to own the day-to-day operations of a high-volume support function, while hands-on handling escalations and improving processes. This remote, full-time role aligns with U.S.

business hours and focuses on stability, automation, and client retention. The ideal candidate has 3+ years in B2B support leadership, superb English, and strong experience with FreshDesk and GHL or similar CRMs.