Senior Remote Support Engineer — Global Follow-the-Sun

Ping Identity; Denver (CO); Remoto; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Ping Identity in the United States (remote) is seeking a Senior Technical Support Engineer to join our shift-based support model. You will work with top-tier customers, troubleshoot complex issues, and ensure ongoing operation of our identity security platform.

You will own end-to-end problem resolution, collaborate with Engineering, SRE, Product Management and Customer Success, and communicate clearly through our support tools and video calls.

Competenze

• Experience in technical customer support for enterprise software.
• Ability to troubleshoot complex issues and identify root causes.
• Strong written and verbal communication.

Mansioni

• Interact with customers to identify and resolve technical issues.
• Own end-to-end resolution and ensure continuous operation of Ping Identity services.
• Collaborate with Support, Engineering, SRE, Product Management and Customer Success.
• Reproduce customer problems internally to facilitate resolution and testing.

Conoscenze

Customer-facing communication

Troubleshooting

Root cause analysis

Cross-functional collaboration

Documentation

Descrizione del lavoro

Ping Identity in the United States (remote) is seeking a Senior Technical Support Engineer to join our shift-based support model. You will work with top-tier customers, troubleshoot complex issues, and ensure ongoing operation of our identity security platform.

You will own end-to-end problem resolution, collaborate with Engineering, SRE, Product Management and Customer Success, and communicate clearly through our support tools and video calls.