Senior IAM Support Engineer

Ping Identity Corporation; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity seeks a Senior Support Engineer to work in a customer-facing role for top tier customers, ensuring seamless operation of our products and rapid issue resolution. You will troubleshoot, coordinate across teams, and document bugs for Engineering, while upholding security and compliance standards.

The role follows a follow-the-sun model with shifts Thu–Mon to cover global support; strong collaboration and solution-oriented thinking are essential.

Qualifications

• Technical degree plans preferred.
• Minimum of 8 years of related experience with a Bachelor's degree; or equivalent experience.
• Excellent communication: verbal, written, listening, present confidently, know audience.
• Excellent troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive.
• Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies.
• Experienced with Linux (administration & troubleshooting), virtualization (enterprise), cloud platforms (AWS, Azure, GCP).
• Strong collaboration and teamwork skills.

Responsibilities

• Interacting with customers, responding professionally and efficiently, helping identify and resolve technical issues.
• Meet or exceed customer expectations on response quality, timeliness and overall experience.
• Own end-to-end customer issues: initial troubleshooting, root cause, resolution; detail-oriented troubleshooting.

Skills

Communication

Troubleshooting

Linux

Virtualization

Cloud platforms

REST API

SSL/TLS

IPv4

JSON

LDAP

Proxies

Teamwork

Problem solving

Education

Bachelor's degree or equivalent

Technical degree preferred (CS/CE/CIS/MIS)

Job description

Ping Identity seeks a Senior Support Engineer to work in a customer-facing role for top tier customers, ensuring seamless operation of our products and rapid issue resolution. You will troubleshoot, coordinate across teams, and document bugs for Engineering, while upholding security and compliance standards.

The role follows a follow-the-sun model with shifts Thu–Mon to cover global support; strong collaboration and solution-oriented thinking are essential.