Senior Remote Service Operations Manager

Police Digital Service; United States; Remote; USD 71,000 - 87,000; Full time

Benefits offered by this job

Remote work

National travel

Job summary

Police Digital Service is looking for a Service Operations Manager to oversee live service health, incidents and continuous improvement. This full-time, remote role coordinates across engineering, security and policing partners to ensure reliable, well-governed services.

You will drive incident leadership, governance reporting and stakeholder engagement, with national travel as needed and a starting salary of £60,000 per year.

Qualifications

• Experience with ITSM toolsets such as ServiceNow, FreshService or Jira.
• Certified to ITIL v4 Foundation level.
• Strong stakeholder management and customer service mindset.

Responsibilities

• Lead operational health and incident response for live services.
• Oversee reporting, governance and service performance.
• Mentor and develop the Service Operations team.
• Collaborate with suppliers, policing partners and service delivery managers.

Skills

ITSM tools

Stakeholder management

Customer service

Education

ITIL v4 Foundation

Tools

ServiceNow

FreshService

Jira

SQL basics

Job description

Police Digital Service is looking for a Service Operations Manager to oversee live service health, incidents and continuous improvement. This full-time, remote role coordinates across engineering, security and policing partners to ensure reliable, well-governed services.

You will drive incident leadership, governance reporting and stakeholder engagement, with national travel as needed and a starting salary of £60,000 per year.