ICT Digital Delivery Manager

Devon and Cornwall Police; United States; Hybrid; GBP 65,000 - 73,000; Full time

Benefits offered by this job

Government Pension

Hybrid working

Gym membership subsidies

Generous annual leave

Job summary

Devon & Cornwall Police in the United Kingdom are seeking an experienced ICT Infrastructure & Digital Delivery Manager to lead the design, delivery and performance of core infrastructure platforms underpinning policing operations.

This senior role combines technical depth with strategic leadership to ensure secure, resilient, high‑performing infrastructure ready for future digital demands; hybrid working is available.

Qualifications

• Extensive experience managing large IT infrastructure environments.
• Strong knowledge of cloud, networks, hosting and security domains.
• Experience managing suppliers, contracts and outsourced services.
• Proven record delivering resilient, high-availability infrastructure.
• Excellent stakeholder engagement and influencing skills.
• Ability to lead teams through change and transformation.

Responsibilities

• Own infrastructure service performance, availability and continuous improvement.
• Lead supplier and partner relationships, including strategic partners such as BT.
• Manage contracts, SLAs and commercial performance.
• Drive modernisation of infrastructure across hybrid and cloud environments.
• Collaborate with Digital, Innovation and operational stakeholders.

Skills

Enterprise-scale IT infrastructure

Cloud, networks, hosting, security

Vendor and contract management

Stakeholder engagement

Change leadership

Public safety impact

Job description

Salary: £64,650 rising to £72,972 per annum + Excellent Benefits including Government Pension

Location: Hybrid working or location of the job

Hours per week: This role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need.

Add any allowances here.

About the role:

Shape critical infrastructure supporting frontline policing

The Alliance ICT Department delivers vital technology services to Devon & Cornwall Police and Dorset Police, supporting over 10,000 officers and staff.

We’re looking for an experienced ICT Infrastructure & Digital Delivery Manager to lead the design, delivery, and performance of the core infrastructure platforms that underpin policing operations.

This is a senior leadership role with responsibility for ensuring our infrastructure is secure, resilient, high-performing, and ready for future digital demands.

What you’ll be responsible for

You will lead multidisciplinary teams and suppliers across key infrastructure domains:

• Data centres, hybrid cloud environments, storage, backup, and resilience
• Networks & Connectivity
• LAN/WAN, remote access, telephony, and mission-critical connectivity
• Communications
• Airwave services and transition to the Emergency Services Network (ESN)
• Cyber & Technical Security
• Infrastructure security, vulnerability management, and remediation

You will:

• Own infrastructure service performance, availability, and continuous improvement
• Lead supplier and partner relationships, including strategic partners such as BT
• Manage contracts, SLAs, and commercial performance
• Drive modernisation of infrastructure across hybrid and cloud environments
• Collaborate with Digital, Innovation, and operational stakeholders

What we’re looking for

You are a proven infrastructure leader who combines technical depth with strategic leadership.

You will bring:

• Extensive experience managing enterprise-scale IT infrastructure environments
• Strong knowledge of cloud, networks, hosting, and security domains
• Experience managing suppliers, contracts, and outsourced services
• A track record of delivering resilient, high-availability services
• Excellent stakeholder engagement and influencing skills
• The ability to lead teams through change and transformation
• Make a direct impact on public safety and frontline policing
• Lead complex, large-scale infrastructure supporting critical services
• Work in a collaborative, multi-force environment
• Be part of a team driving digital and infrastructure transformation

What you get if you join us:

If you work for us, you will get access to:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time employees).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.