Operations Manager

Careerscape; Los Angeles (CA); Remote; USD 110,000 - 160,000; Full time

Job summary

Careerscape is seeking a senior-level Digital Operations Manager to oversee end-to-end digital operations, drive continuous improvement, and scale service delivery remotely across teams. You will connect people, systems, and performance metrics to ensure consistent work and dependable execution.

The role suits an experienced operations leader who excels at turning recurring problems into clear, workable solutions and driving cross-functional collaboration with technology and business teams.

Qualifications

• Experience guiding digital operations or technology-enabled service delivery.
• Ability to lead cross-functional process improvements across people, systems and data.
• Strong analytical skills and use of operational metrics.
• Familiarity with business platforms and workflow tools.
• Clear communication and stakeholder management.
• Experience coordinating remote teams and ensuring dependable execution.

Responsibilities

• Manage day-to-day digital operations and establish service/quality expectations.
• Document workflows, team responsibilities, and handoffs across business systems.
• Monitor dashboards and address delays, errors, and recurring issues.
• Coordinate system changes, testing, and rollout plans with technology and business teams.
• Improve capacity planning, prioritization, and escalation processes.
• Identify opportunities to automate repetitive work and simplify manual steps.
• Maintain operating procedures and support team training and adoption.
• Report performance, risks, and improvement priorities to stakeholders.

Skills

Digital operations

Process improvement

Analytics

Stakeholder management

Remote team leadership

Operational metrics

Job description

Keep digital workflows dependable while making them easier to scale. This senior-level, remote Digital Operations Manager role oversees operational processes, digital tools, service delivery, and continuous improvement.

You will connect people, systems, and performance measures so teams can deliver consistent work. The role suits an experienced operations leader who enjoys improving how digital services run and turning recurring problems into clear, workable solutions.

Key Responsibilities

• Manage day-to-day digital operations and establish clear service and quality expectations.
• Document workflows, team responsibilities, and handoffs across business systems.
• Monitor operational dashboards and address delays, errors, and recurring service issues.
• Coordinate system changes, testing, and rollout plans with technology and business teams.
• Improve capacity planning, work prioritization, and escalation processes.
• Identify opportunities to automate repetitive work and simplify manual steps.
• Maintain operating procedures and support team training and adoption.
• Report performance, risks, and improvement priorities to stakeholders.

Requirements

• Experience managing digital operations, business operations, or technology-enabled service delivery.
• Ability to lead process improvements involving people, systems, and data.
• Strong analytical skills and experience using operational metrics.
• Comfort with business platforms, workflow tools, and system implementation projects.
• Clear communication, prioritization, and stakeholder management skills.
• Ability to coordinate remote teams and maintain dependable execution.