Senior Remote Industrial Service Engineer

HP Inc.; Vancouver (WA); Remote; USD 74,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid holidays

Parental leave

Job summary

HP, Inc. is seeking a Page Wide Industrial Remote Service Engineer to utilize advanced technical expertise across critical technology areas and support high-risk systems.

The role emphasizes incident resolution, cross-technology collaboration, and proactive service design to meet complex customer needs. The candidate will manage senior-level relationships, lead projects, and contribute to strategic plans, with 25% travel and a full-time schedule in the United States.

Qualifications

• Requires four-year or graduate degree or commensurate work experience.
• ITIL certifications preferred.

Responsibilities

• Operate one or more critical/high-risk technology areas or customer groups.
• Resolve incidents involving single or cross-technology independently.
• Design and implement support solutions using specialized industry knowledge.
• Identify additional services with potential for future revenue growth during contract renewals.
• Cultivate and maintain relationships up to senior management levels.
• Escalate issues per procedures and manage customer expectations.

Skills

Automation

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Field Service Management

Hand Tools

Operating Systems

Preventive Maintenance

Process Improvement

Technical Services

Technical Support

Technical Training

Test Equipment

Education

Four-year or Graduate Degree in Computer Science, Information Systems, or any related discipline or commensurate work experience

ITIL Certification

Job description

HP, Inc. is seeking a Page Wide Industrial Remote Service Engineer to utilize advanced technical expertise across critical technology areas and support high-risk systems.

The role emphasizes incident resolution, cross-technology collaboration, and proactive service design to meet complex customer needs. The candidate will manage senior-level relationships, lead projects, and contribute to strategic plans, with 25% travel and a full-time schedule in the United States.