Bilingual Dispatcher – Remote (Spanish/English)

WM; United States; Remote; USD 27,552 - 28,929; Full time

Job summary

WM is seeking a Dispatch/Routing support professional to coordinate on-route problem resolution and same-day ticket routing for residential, commercial, and roll-off services. You will interact with WM drivers and multiple internal teams using WM software to prepare routes for the next day, with shifts that may include overtime and Saturday hours depending on market needs.

Applicants must reside within the Florida Market area, and some travel up to 15% may be required to work face-to-face with

Qualifications

• High School Diploma or G.E.D.
• 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and
• No experience Multi-tasking in a fast-paced work environment with excellent organizational skills.

Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
• Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
• Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field

Skills

Teamwork

Communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Job description

WM is seeking a Dispatch/Routing support professional to coordinate on-route problem resolution and same-day ticket routing for residential, commercial, and roll-off services. You will interact with WM drivers and multiple internal teams using WM software to prepare routes for the next day, with shifts that may include overtime and Saturday hours depending on market needs.

Applicants must reside within the Florida Market area, and some travel up to 15% may be required to work face-to-face with