Senior Relationship Banker — Preferred Banking

Regions Bank; Franklin (TN); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Franklin, TN seeks a Senior Consumer Relationship Banker to meet customer needs and deepen existing relationships, focusing on Preferred Banking Households with affluent solutions, investments, and lending. The role emphasizes proactive guidance, strong communication, and a team-based approach to achieve branch goals.

The position requires a high level of customer service, knowledge of Regions’ products, and the ability to work in a dynamic retail banking environment.

Qualifications

• High School Diploma or GED
• Two years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to work Saturdays as needed
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty pounds
• Life Insurance license must be obtained within 120 days of hire in role
• Bachelor’s degree preferred

Responsibilities

• Achieves branch targets by identifying customer needs and offering Regions solutions for Preferred Banking Households
• Conducts outbound calls to expand relationships and acquire new ones
• Serves as primary relationship manager for a portfolio of Preferred Banking Households
• Educates customers on Regions’ Consumer and Business products including loans, deposits, annuities and life insurance
• Advises customers on digital banking options (mobile, online, ATM)
• Delivers a consistent customer experience including greeting customers and processing transactions
• Owns and resolves customer issues
• Refer customers to internal experts for additional goals
• Support team development as a subject matter expert
• Follows bank processes and manages operational risk

Skills

Adhere to policies

Digital banking offerings

Multitasking

Customer service

Relationship-building

Microsoft Office

Communication & organization

Education

Life Insurance license

Bachelor’s degree

Job description

Regions Bank in Franklin, TN seeks a Senior Consumer Relationship Banker to meet customer needs and deepen existing relationships, focusing on Preferred Banking Households with affluent solutions, investments, and lending. The role emphasizes proactive guidance, strong communication, and a team-based approach to achieve branch goals.

The position requires a high level of customer service, knowledge of Regions’ products, and the ability to work in a dynamic retail banking environment.