Senior Relationship Banker: Growth & Leadership

Santander US; Old Lyme (CT); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander US in the United States is seeking a Banking Center Supervisor who will assist the Banking Center Manager with achieving sales goals, delivering exceptional client service, and managing operations.

You will respond to customers' needs, open accounts, build COIs, use Salesforce, mentor colleagues, and ensure compliance with laws and bank policies. Travel within regions may be required.

The role offers a competitive base pay range and Santander benefits.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Working knowledge of all products and services.

Responsibilities

• Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
• Expected to achieve/ exceed individual sales, service & operations targets.
• Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts.
• Build COI’s by networking and prospecting to propagate the bank brand and create value.
• Successfully use lead management tools and resources to document activities, e.g., Salesforce.
• Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.

Skills

Customer service

Sales

Leadership

Teamwork

Prospecting

Education

GED

Bachelor's degree

Tools

Salesforce

Job description

Santander US in the United States is seeking a Banking Center Supervisor who will assist the Banking Center Manager with achieving sales goals, delivering exceptional client service, and managing operations.

You will respond to customers' needs, open accounts, build COIs, use Salesforce, mentor colleagues, and ensure compliance with laws and bank policies. Travel within regions may be required.

The role offers a competitive base pay range and Santander benefits.