Full Time Relationship Banker

Consumers; Massillon (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid training

Competitive benefits

Career growth opportunities

Supportive team culture

Job summary

Consumers National Bank in Massillon, OH is seeking a friendly customer service representative. You’ll handle deposits, withdrawals, and account services, delivering accurate support while balancing the cash drawer. Build relationships with customers and identify their needs in a fast-paced branch environment.

Training is provided, with competitive pay and benefits. A high school diploma is required and prior cash handling or customer service experience is preferred.

Qualifications

• Strong communication with customers and coworkers
• Ability to identify customer needs and offer solutions
• Solid problem solving and math skills for daily transactions
• Attention to detail and time management are essential
• Team-oriented with a positive, collaborative approach
• Basic computer proficiency is required
• Prior cash handling or customer service experience is preferred
• Sales, cross-selling, or referral experience is a plus

Responsibilities

• Deliver friendly, accurate customer service
• Process deposits, withdrawals, payments, and account services
• Balance cash drawer and maintain accuracy
• Build relationships and identify customer needs
• Support branch operations (ATM, vault, night deposit, account maintenance)
• Follow all policies and compliance requirements

Skills

Communication

Customer focus

Problem solving

Mathematical aptitude

Attention to detail

Time management

Teamwork

Basic computer skills

Cash handling experience

Sales/referrals

Education

High school diploma or equivalent

Job description

Description

No banking experience required – we’ll train the right candidate

At Consumers National Bank, our mission is to make a difference in our communities—and that starts with our people. If you enjoy helping others and building relationships, this is a great opportunity to start or grow your career in banking.

Why Join Us

• Paid training
• Competitive pay + benefits
• Supportive, team-focused culture
• Career growth opportunities

What You’ll Do

• Deliver friendly, accurate customer service
• Process transactions (deposits, withdrawals, payments, account services)
• Balance cash drawer and maintain accuracy
• Build relationships and identify customer needs
• Support branch operations (ATM, vault, night deposit, account maintenance)
• Follow all policies and compliance requirements

Background, credit, and employment checks required

Consumers National Bank is an Equal Opportunity Employer.

Requirements

• Strong communication skills with the ability to interact professionally with customers, coworkers, and vendors
• Customer-focused with the ability to identify needs and recommend appropriate solutions
• Effective problem-solving skills and ability to handle customer inquiries
• Ability to follow instructions and perform basic math calculations
• Strong attention to detail and time management skills
• Team-oriented with a positive, collaborative approach
• Basic computer proficiency
• High school diploma or equivalent required
• Previous customer service and/or cash handling experience preferred
• Sales, cross-selling, or referral experience preferred

Work Environment & Physical Requirements

• Ability to sit and/or stand for extended periods
• Use of phone and computer for communication and daily tasks
• Strong organizational skills and ability to manage time effectively
• Ability to build relationships, problem solve, and influence customer decisions
• Basic math and analytical skills