Senior Relationship Banker

Consumers National Bank; Canton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Consumers National Bank is seeking a Senior Relationship Banker to open accounts, promote deposit products, and assist customers with inquiries from applications to closing. The role requires performing consumer loan processes and may relieve supervisory duties as needed.

The position emphasizes delivering exceptional customer service, cross-selling, accurate cash handling, and maintaining compliant operations in a collaborative banking center setting.

Qualifications

• Progressive banking/financial services/teller experience preferred.
• Demonstrated competence in retail consumer lending responsibilities.
• Strong interpersonal, verbal and written communication skills.
• Ability to interpret and follow basic instructions and perform routine mathematical functions.
• Notary and NMLS certifications required/maintained.
• Ability to identify customer needs and suggest suitable bank products and services.
• Ability to respond to inquiries and resolve problems with customers.
• Team player with attention to detail and good time management.

Responsibilities

• Deliver exceptional customer service in all areas of retail banking.
• Complete Teller and CSR tasks per policies and guidelines.
• Maintain cash drawer within cash limits and balance it accurately.
• Open deposit accounts for customers.
• Process consumer loan applications and assist other lenders.
• Provide Notary Public services as needed.
• Refer financial products and services to meet customer needs.
• Contribute to a positive banking center environment through teamwork.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Cash handling

Team player

Time management

Basic computer skills

Education

High school diploma or equivalent

Notary certification

NMLS certification

Tools

Not applicable

Job description

Description

Our MISSION guides us…To Make a Difference in Our Communities

We firmly believe that our employees are the driving force behind our MISSION. Join us in saying, “I make a difference”.

Consumers National Bank provides a community banking environment where achievements are recognized, and employees are empowered. Our corporate culture fosters a collaborative approach to business decisions and decision making for the greater good of the organization and its customers. We work together to exceed our customers’ and shareholders’ expectations and to build lifetime relationships with them, our friends and neighbors.

We are pleased to offer a generous benefits package, competitive wages and a collaborative professional work environment. Background, credit and previous employment checks apply to all applicants. Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

SENIOR RELATIONSHIP BANKER

The Senior Relationship Banker will open accounts and sell all bank deposit products and services, assists customers with inquiries, problems, and directions and is able to handle consumers loans from applications to closing. This position may also relieve management of some supervisory and administrative duties as needed and must exercise independent judgement and minimal supervision.

Duties include, but are not limited to the following:

• Consistently seeks to deliver exceptional customer service with a positive approach in all areas of retail banking.


• Successfully completes all Teller and CSR tasks and responsibilities within established policies, procedures and guidelines including.


• Maintains cash drawer in accordance with assigned cash limits, accurately handle currency and balance the cash drawer.


• Opens all types of deposit accounts for customers.


• Takes consumer loan applications and assist other lenders.


• Provides Notary Public services and Medallion Signature Guarantee


• Builds customer loyalty, establish customer relationships through courtesy and friendliness, including addressing each customer by name.


• Contributes to a positive environment in the banking center through teamwork, team spirit and coaching


• Identifies customer needs and refer financial products and services.


• Generates new business to assist in meeting established profitability goals.


• Works Saturdays and or occasional extended hours as needed to accommodate the flow of business.

Requirements

• A minimum of two years of progressive banking/financial services/teller experience with a successful compliance, customer service, cash handling, referral and/or cross sell ratings


• Ability to demonstrate competence in retail consumer lending responsibilities and duties


• Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical.


• Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions


• High school diploma or equivalent


• Obtain and maintain Notary and NMLS certifications


• Ability to successfully identify customer needs, goals and objectives and suggest bank products and services that match the customers’ needs


• Ability to respond and assist customers with inquiries and/or problem-solving resolution
  
• Possess the skills necessary to work effectively as a team member


• Proficiency in basic computer skills


• Careful attention to detail and time management