Senior Relationship Associate - Hybrid Banking & Credit

Citigroup Inc.; Boston (MA); Hybrid; USD 84,000 - 126,000; Full time

Benefits offered by this job

Hybrid work model (3 in-office / 2 rem

Global client network exposure

Professional development opportunities

Wellbeing resources

Competitive compensation and benefits

Collaborative, high-performing team

Job summary

Citi in Boston, MA is seeking a Senior Relationship Associate to manage and deepen client relationships across Citi’s global banking network. You will work with Relationship Managers and product partners to deliver seamless client service, coordinate credit processes, and ensure regulatory requirements are met, shaping client experience.

This hybrid role offers exposure to a global client network and opportunities to grow in relationship banking within a performance-driven, collaborative

Qualifications

• 5 to 8 years of experience in client relationship management, banking, or related financial services.
• Ability to manage multiple complex, time-sensitive priorities across global teams.
• Working knowledge of KYC, credit documentation, and regulatory compliance in a banking environment.
• Strong analytical skills to assess information from multiple sources to support sound business decisions.
• Clear and effective communication with clients, senior stakeholders, and internal partners.

Responsibilities

• Serve as a primary point of contact for client networks and internal operational teams, managing escalations and resolving issues efficiently to maintain service continuity.
• Lead the timely completion of Know Your Client (KYC) and other regulatory requirements, collaborating with Relationship Managers and product partners to meet compliance deadlines.
• Support client onboarding for new relationships and subsidiaries, coordinating credit set-ups and ensuring all initial documentation is completed accurately.
• Coordinate credit requests and approvals across Citi's global network, partnering with credit administration to keep all credit documentation current and accurate.
• Engage with product partners and global coverage teams to identify revenue opportunities and match relevant products to client needs.
• Monitor credit line usage and participate in annual client reviews alongside Independent Risk teams to maintain a clear and up-to-date view of client risk exposure.
• Maintain accurate client legal and marketing hierarchies, and ensure periodic client support discussions are documented to the required standard.
• Apply sound judgement when assessing business decisions, upholding regulatory compliance, ethical standards, and transparent reporting of any control issues.

Skills

Client relationship management

Cross-functional teamwork

KYC & regulatory compliance

Analytical skills

Effective communication

Bachelor's degree or equivalent

Education

Bachelor's degree or university-level qualification

Equivalent professional experience

Job description

Citi in Boston, MA is seeking a Senior Relationship Associate to manage and deepen client relationships across Citi’s global banking network. You will work with Relationship Managers and product partners to deliver seamless client service, coordinate credit processes, and ensure regulatory requirements are met, shaping client experience.

This hybrid role offers exposure to a global client network and opportunities to grow in relationship banking within a performance-driven, collaborative