Senior Receptionist

Compass Group USA; New York (NY); On-site; USD 41,328 - 46,838; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Discounts

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and part of Compass Group USA, is seeking a Senior Receptionist for our NYC location. The role delivers exceptional first impressions and supports guests, employees, executives, and visitors with elevated hospitality and professional reception operations.

The Senior Receptionist will mentor teammates, assist with onboarding, and uphold service excellence while contributing to a welcoming, secure workplace culture.

Qualifications

• 3+ years of reception, hospitality, concierge, workplace experience, or customer service experience in a corporate environment.
• Exceptional verbal and written communication skills.
• Professional appearance and executive presence.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet employees, clients, vendors, and visitors in a warm, professional, and welcoming manner.
• Manage visitor check-in procedures while ensuring compliance with security and building protocols.
• Notify hosts promptly of guest arrivals and maintain accurate visitor records.
• Provide exceptional hospitality by anticipating guest needs and delivering a white-glove experience.
• Assist with escorting visitors when required.

Job description

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Position Title:Senior Receptionist KKR NYC

Pay 7

Salary:$30-$34/hour

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Senior Receptionist serves as the face of the organization and is responsible for delivering an exceptional first impression to employees, clients, executives, and visitors. This role provides elevated hospitality and operational support while ensuring the reception area operates efficiently and professionally. As a senior member of the reception team, this individual serves as a resource for colleagues, assists with onboarding and training, and helps maintain operational standards and service excellence.

Key Responsibilities:

Guest & Visitor Experience

• Greet employees, clients, vendors, and visitors in a warm, professional, and welcoming manner.
• Manage visitor check-in procedures while ensuring compliance with security and building protocols.
• Notify hosts promptly of guest arrivals and maintain accurate visitor records.
• Provide exceptional hospitality by anticipating guest needs and delivering a white-glove experience.
• Assist with escorting visitors when required.

Qualifications:

• 3+ years of reception, hospitality, concierge, workplace experience, or customer service experience in a corporate environment.
• Exceptional verbal and written communication skills.
• Professional appearance and executive presence.
• Strong organizational and multitasking abilities.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group