RECEPTIONIST
Compass Group USA
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Benefits offered by this job
Job summary
Rapport, a division of FLIK Hospitality Group under Compass Group USA, is hiring a Receptionist Level I in New York. You will provide premier white-glove service, answer up to 50 calls daily, arrange taxi reservations, and manage transmissions while greeting visitors with professionalism.
The role involves monitoring EMS, coordinating with Partners and Directors, handling faxes, and supporting conference services on a 3:00 pm–12:00 am schedule. Benefits and growth opportunities are provided.
Qualifications
- High school diploma or equivalent.
- Associate degree in business or communications preferred.
- Professional certification in customer service or administration preferred.
- 2–4 years of relevant experience.
- Strong telephone etiquette and customer service abilities.
- Ability to type 30 wpm; basic math skills.
- MS Outlook and Word proficiency; Excel/PowerPoint a plus.
Responsibilities
- Answer up to 50 incoming telephone lines per day; record messages accurately.
- Assist with international and conference calls.
- Greet visitors and escort to conference rooms with professionalism.
- Monitor EMS to stay informed of room activity and updates.
- Identify Partners and Directors to provide immediate responses.
- Update arrival/departure information in the Escort Register.
- Transmit faxes and route to appropriate recipients.
- Test fax transmissions across locations.
- Process car service requests; monitor flight arrivals and dispatch vendors.
- Monitor taxi progress and communicate changes as needed.
- Enter NY visiting office reservations on EMS; issue confirmations.
- Follow daily assignment schedule to ensure reception coverage.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
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Salary:$28 - $30 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
The Receptionist Level I is responsible for providing premier, white-glove level of professional service when answering incoming telephone calls, processing requests for taxi reservations and document transmissions, and conveying a prompt, confident welcome for a moderate volume of visitors.
Schedule - 3:00 pm - Midnight (12:00 am)
- Answer up to 50 incoming telephone lines per day in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests.
- Assist with placing international calls and conference calls.
- Welcome clients with exceptional service, assess the purpose of visit, and escort them to their designated conference rooms or other meeting areas, while consistently upholding a high standard of professionalism and courtesy.
- Actively monitor the event management system (EMS) software to stay informed of real-time conference room activity, ensuring timely communication and updates are provided to Conference Services upon request.
- Identify Partners and Directors by name and facial recognition to provide them with immediate responses and updates.
- Update arrival and departure information for visitors in the Escort Register.
- Transmit faxes, monitor incoming fax queues, and ensure timely routing of faxes to the appropriate recipients.
- Troubleshoot and test fax transmissions for various locations.
- Process car service requests for visitors and staff, issuing confirmation emails to requesters. Responsibilities include monitoring flight arrival statuses and ensuring timely dispatch of vendor’s vehicles to meet passengers. A quality control (QC) taxi operator serves as both a backup and accuracy checker, sharing full responsibility with the primary operator for the accurate review and coordination of transportation services.
- Monitor taxi progress via the dispatch system to ensure timely arrivals at correct locations and communicate changes as necessary.
- Enter NY visiting office reservations on EMS and Home Page; issue confirmation emails.
- Follow daily assignment schedule to ensure reception coverage across multiple floors.
- Perform other duties as assigned.
REQUIRED
- High School Diploma or equivalent
PREFERRED
- Associate degree in business or communications
- Professional certification in customer service or administration
REQUIRED
- Ability to communicate in a clear and professional manner.
- 2 to 4 years of relevant experience.
- Strong telephone etiquette and customer service abilities.
- Attention to detail; ability to take and distribute accurate and clear messages both verbally and in writing.
- Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments.
- Demonstrate enthusiasm and attentiveness.
- Basic knowledge of MS Outlook and Word.
- Ability to type 30 wpm.
- Basic math skills.
PREFERRED
- Experience in a law firm environment.
- Basic knowledge of MS Excel and PowerPoint.
- Ability to type 50 wpm.
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Sitting: Remaining in the seated position, particularly for sustained periods of time
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
- Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force
- Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees
- Reaching: Extending hand(s) and arm(s) in any direction
The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment)
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Rapport a specialized division of FLIK Hospitality Group
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