Senior Real-Time DevOps SRE — Global Reliability

Zoom; San Jose (CA); Hybrid; USD 99,000 - 229,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Job summary

Zoom is seeking a Senior DevOps/SRE Engineer to own reliability for a real-time communications platform, including audio/video, recording, and live streaming. You will lead SLO/SLI, incident response, and chaos testing while shaping deployment patterns and observability for global, latency-sensitive systems.

Ideal candidates have 5+ years in DevOps/SRE, strong cloud/IaC skills, and experience with real-time media stacks.

Qualifications

• 5+ years in DevOps, SRE, or infrastructure roles.
• Staff or principal level experience.
• Experience owning reliability for large-scale systems.
• Experience with real-time or media platforms.
• Lead cross-functional technical initiatives without direct authority.
• Understanding of real-time protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP.
• Cloud infrastructure experience: AWS, GCP, or Azure.
• IaC tooling: Terraform, Pulumi, or equivalent.
• Observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry.
• Networking fundamentals: BGP, anycast, DNS, load balancing, CDN.
• CI/CD: GitHub Actions, Jenkins, Spinnaker.
• Canary/release, feature flags, blue/green deployment.
• Automation: Ansible, Python, Bash, or Go.
• On-call rotation is required.
• Ability to work across time zones.
• Mandarin speaker preferred.
• US citizenship preferred.

Responsibilities

• Own the SLO/SLI framework for real-time services.
• Lead incident response for outages across time zones.
• Promote blameless postmortems with actionable improvements.
• Implement chaos engineering and game day exercises.
• Build observability dashboards and distributed tracing.
• Architect deployment patterns and infra design for real-time services.
• Review system designs for scalability and fault tolerance.
• Drive capacity planning, traffic modeling, and cost optimization.
• Evaluate infra tools, platforms, and vendors.
• Ensure CI/CD standards and progressive rollout strategies.
• Primary SRE partner for multiple teams across engineering.
• Collaborate with network, security, product, and data teams.
• Translate constraints into actionable recommendations for product leaders.
• Establish DevOps best practices: IaC, GitOps, automated testing.
• Guide senior engineers on SRE principles and patterns.
• Serve as liaison between US and China/India teams.
• Conduct architecture reviews and postmortems.
• Maintain runbooks and documentation for global teams.

Skills

Reliability engineering

Distributed systems

Cross-functional leadership

DevOps practices

Incident response

SRE principles

Time zone coordination

Tools

Terraform

Pulumi

Prometheus

Grafana

Datadog

Jaeger

OpenTelemetry

GitHub Actions

Jenkins

Spinnaker

Job description

Zoom is seeking a Senior DevOps/SRE Engineer to own reliability for a real-time communications platform, including audio/video, recording, and live streaming. You will lead SLO/SLI, incident response, and chaos testing while shaping deployment patterns and observability for global, latency-sensitive systems.

Ideal candidates have 5+ years in DevOps/SRE, strong cloud/IaC skills, and experience with real-time media stacks.