Senior Range & Retail Supervisor

Freedom Firearms LLC; Stroudsburg (Monroe County); On-site; USD 55,000 - 75,000; Full time

Job summary

Freedom Firearms / Pocono Pistol Range in Stroudsburg, PA seeks a Team Supervisor to lead daily range and retail operations on shift. The role requires directing employees, addressing customer situations, and ensuring safety and policy compliance.

This non-entry-level position expects prior supervisory or senior operations experience and is essential for maintaining service quality. Applicants should demonstrate professional leadership, decision-making, and accountability.

Qualifications

• Minimum of one year supervisory or management experience, or substantial experience in a coordinator, key-holder, senior operations, or comparable position.
• Firearms safety knowledge required.
• Ability to lead professionally and hold employees accountable.

Responsibilities

• Oversee daily range, retail, customer-service and operations.
• Serve as an on-shift supervisor and perform opening/closing duties as assigned.
• Direct staff workload and ensure safety, standards, and adherence to procedures.
• Handle customer complaints and escalate issues appropriately.
• Provide coaching and feedback to employees and maintain professional standards.
• Maintain a safe, organized environment and manage cash handling, inventory, and merchandising.

Skills

Supervisory experience

Firearms experience

Customer-service skills

Education

NRA Range Safety Officer certification

Job description

Freedom Firearms / Pocono Pistol Range in Stroudsburg, PA seeks a Team Supervisor to lead daily range and retail operations on shift. The role requires directing employees, addressing customer situations, and ensuring safety and policy compliance.

This non-entry-level position expects prior supervisory or senior operations experience and is essential for maintaining service quality. Applicants should demonstrate professional leadership, decision-making, and accountability.