Senior Radiology Operations & Escalations Lead

OneImaging Inc.; Ohio; On-site; USD 90,000 - 120,000; Full time

Job summary

OneImaging Inc. is hiring a seasoned radiology operations professional to own end-to-end clinical escalations across the member journey.

The role partners with ordering providers, imaging facilities, and payers to resolve issues promptly and keep members on track for appointment completion. You will refine clinically-informed workflows, deliver internal training on radiology modalities and prep requirements, and help shape product decisions with real-world clinical input.

Qualifications

• 5+ years of radiology operations experience across hospital and outpatient imaging.
• Ability to translate clinical concepts for non-clinical audiences and engineers.
• Strong escalation management skills with calm under pressure.
• Experience collaborating with providers, facilities, and payers.

Responsibilities

• Own resolution of clinical escalations end-to-end: order processing, coding, and authorization issues.
• Coordinate with providers, imaging facilities, and payers to resolve scheduling and completion obstacles.
• Identify escalation patterns and drive root-cause fixes into workflows, training, and product.
• Serve as escalation point for frontline teams on clinical questions in scheduling and coordination.
• Refine operational workflows across the imaging journey to reduce friction.
• Develop and deliver training on radiology fundamentals and site-of-care nuances.
• Review member/provider-facing talk tracks for accuracy and empathy.
• Act as embedded radiology SME for product teams to test real-world applicability.
• Define clinically correct logic in product flows from order to CPT mapping and routing.

Skills

Radiology operations

Escalation management

Cross-functional collaboration

Project coordination

Education

Clinical or technical credential

Tools

RIS/PACS

HL7/FHIR workflows

Job description

OneImaging Inc. is hiring a seasoned radiology operations professional to own end-to-end clinical escalations across the member journey.

The role partners with ordering providers, imaging facilities, and payers to resolve issues promptly and keep members on track for appointment completion. You will refine clinically-informed workflows, deliver internal training on radiology modalities and prep requirements, and help shape product decisions with real-world clinical input.