Senior Quantum Systems Service Engineer

Socket.dev; New Haven (CT); On-site; USD 109,000 - 150,000; Full time

Job summary

D-Wave is seeking a Senior Service Engineer to build, scale, and support our Leap quantum cloud systems in New Haven. You will be a key technical contributor ensuring performance, reliability, and an exceptional customer experience in lab and field environments.

Responsibilities include leading complex maintenance, root-cause analysis, on-call incident response, coordinating with hardware engineering and R&D, and mentoring junior engineers to strengthen team capability.

Qualifications

• Bachelor's degree in Engineering, Physics, or equivalent combination of education and experience.
• 5+ years of hands-on experience supporting complex multidisciplinary electromechanical systems in lab and/or production environments.
• Proficiency with scripting, PLC logic, or programming languages such as Python or C/C++.

Responsibilities

• Lead and execute system builds, installations, upgrades, and complex maintenance activities.
• Serve as a senior technical escalation point for troubleshooting cryogenic and electromechanical systems in lab and field environments.
• Drive root cause analysis for system issues and lead implementation of corrective and preventive actions.
• Work closely with hardware engineering and R&D teams to influence system design improvements, reliability, and serviceability.
• Define, refine, and standardize service procedures, troubleshooting workflows, and incident response processes.
• Contribute to and review technical documentation, ensuring accuracy, completeness, and usability for service teams.
• Build and maintain strong relationships with customers, partners, and host facility personnel, often acting as the primary technical interface.
• Mentor and support junior engineers, providing technical guidance and helping strengthen team capability.
• Support production systems by participating in an on-call rotation and leading response during critical incidents.
• Identify operational gaps and proactively drive improvements in tools, processes, and system diagnostics.

Skills

Bachelor's degree

5+ years hands-on experience

Thermodynamics & fluid dynamics

Root-cause analysis

Python or C/C++

Technical leadership

Documentation and communication

Independent work & mentoring

Education

Bachelor's degree in Engineering or Physics

Tools

Python

C/C++

Job description

D-Wave is seeking a Senior Service Engineer to build, scale, and support our Leap quantum cloud systems in New Haven. You will be a key technical contributor ensuring performance, reliability, and an exceptional customer experience in lab and field environments.

Responsibilities include leading complex maintenance, root-cause analysis, on-call incident response, coordinating with hardware engineering and R&D, and mentoring junior engineers to strengthen team capability.