Quantum Systems Service Engineer II – Field & Lab Support

D-Wave; Boca Raton (FL); On-site; USD 89,000 - 122,000; Full time

Job summary

D-Wave is launching a new service site in Boca Raton, Florida, and is hiring two Service Engineers to establish local operations and support the Leap quantum cloud service. You will be responsible for building, upgrading, maintaining, and repairing complex cryogenic and electromechanical systems with a focus on reliability and customer success.

Initial training occurs at our Burnaby headquarters, after which you will return to Florida to assume increasing ownership of system support,

Qualifications

• Bachelor’s degree in engineering, physics, or equivalent.
• 3+ years of hands-on experience supporting complex electromechanical systems.
• Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment.
• Demonstrated troubleshooting, critical-thinking, and organizational skills.
• Experience with scripting, PLC logic, or programming languages such as Python or C/C++.
• Ability to manage changing priorities and work independently in a new operation.
• Strong written and verbal communication skills, including confidence working directly with customers.
• Ability to collaborate effectively with engineering, operations, facilities, and other technical teams.

Responsibilities

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance.
• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments.
• Help establish service operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes.
• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation.
• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes.
• Develop and maintain service procedures, troubleshooting guides, maintenance records, and incident documentation.
• Build effective working relationships with customers, partners, vendors, and host-facility personnel.
• Travel to customer and company sites as required.

Skills

Troubleshooting

Python

C/C++

Customer communication

Independent work

Education

Bachelor's degree in engineering or physics

Tools

Scripting

PLC logic

Job description

D-Wave is launching a new service site in Boca Raton, Florida, and is hiring two Service Engineers to establish local operations and support the Leap quantum cloud service. You will be responsible for building, upgrading, maintaining, and repairing complex cryogenic and electromechanical systems with a focus on reliability and customer success.

Initial training occurs at our Burnaby headquarters, after which you will return to Florida to assume increasing ownership of system support,