Senior Qualtrics CX & Insights Specialist - Remote (PT/MT zone preferred)

Escalent; United States; Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Hybrid/Remote Work

Paid Parental Leave

Paid Sick Leave

Job summary

Escalent seeks a Senior Qualtrics CX & Insights Specialist to lead Qualtrics platform management, market research execution, and client-facing insights. You will own end-to-end Qualtrics experience from survey programming to dashboard development and enterprise integrations.

The role is senior, requires deep platform expertise, and involves governance, documentation, and cross-functional collaboration with privacy and technical teams. Primarily remote with West Coast client focus.

Qualifications

• 7+ years of hands-on Qualtrics experience with dashboard development and survey programming.
• Experience building interactive client-facing market research dashboards for multi-wave studies.
• Strong understanding of quantitative survey data, crosstabs and derived variables.
• Experience with APIs, authentication, and enterprise integrations.

Responsibilities

• Build and maintain interactive Qualtrics dashboards for client programs.
• Translate outputs into clear visualizations and ensure KPI consistency across waves.
• Present dashboards to clients and incorporate feedback during delivery.
• Ensure survey design and data structures support downstream dashboards and reporting.

Skills

Qualtrics expertise

Dashboard development

Survey programming

Data integration

Governance & documentation

Client communication

Tools

Salesforce

Snowflake

Databricks

Adobe Analytics

Quantum Metric

Job description

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Role overview

Escalent is seeking a Senior Qualtrics CX & Insights Specialist to join our Consumer & Retail team. This is a senior individual-contributor role that sits at the intersection of Qualtrics platform management, market research execution, and client-facing insights. It is a distinctly broader and more technical position than a traditional Insights role, requiring both deep platform expertise and a consultative mindset needed to partner directly with clients.

The successful candidate will own the end-to-end Qualtrics experience across survey programming, interactive dashboard development, platform governance, and enterprise integrations.

This role requires someone who can operate independently on ambiguous technical challenges, assess feasibility across interconnected systems, and communicate clearly across business, technical, data, and privacy teams.

The Salary Range for this position is $75,000 - $115,000. If this is not the right level for you, please check out our other postings. This position is primarily remote; however, due to location of clients being primarily on the West Coast, candidates in the PT zone or MT zone will be given priority.

Key Responsibilities

Dashboard Development & Visualization

• Build and maintain interactive, client-facing Qualtrics dashboards for ad hoc market research and tracking programs.
• Translate research outputs and crosstabs into clear dashboard visualizations; manage data appending and KPI consistency across waves.
• Present dashboards to clients and stakeholders and incorporate feedback iteratively throughout delivery.

Survey Programming & Data Quality

• Ensure survey design and data structures support downstream dashboard and reporting requirements.
• Post-launch monitoring and production support, including survey/intercept health, validation of incoming data, and troubleshooting issues after launch.
• Look beyond immediate requests to assess how proposed changes affect connected surveys, dashboards, integrations, user access, and downstream business processes.
• Design solutions with scalability, reuse, and maintainability in mind; document dependencies and decisions to reduce reliance on tribal knowledge.

Technical Troubleshooting & Consultative Problem Solving

• Work through ambiguous and complex issues across the Qualtrics platform and connected systems: investigate root causes, evaluate alternatives, and recommend practical solutions.

Enterprise Integration & Identity Management

• Work with enterprise platforms including Salesforce, Snowflake, Databricks, Adobe Analytics, and Quantum Metric from an integration and connectivity perspective.
• Manage enterprise SSO, user provisioning, roles, groups, permissions, and service accounts; troubleshoot access issues and understand how identity decisions affect the broader platform experience.

Governance, Documentation & Process Improvement

• Create clear, durable technical and process documentation covering requirements, configurations, dependencies, decisions, testing, and support procedures.
• Evaluate AI-enabled and automation-based approaches to reduce manual effort, accelerate troubleshooting, improve documentation quality, and streamline cross-team processes — within appropriate governance and security requirements.
• Documentation must be usable across business, technical, vendor, and support teams.

Qualifications

• 7+ years of hands‑on Qualtrics experience, with substantial depth in both dashboard development and survey programming.
• Proven experience building interactive, client‑facing market research dashboards — ideally for brand tracking, customer tracking, or other multi‑wave longitudinal studies.
• Strong understanding of quantitative survey data and research outputs, including crosstabs, banners, derived variables, weighting, and significance indicators.
• Experience implementing complex Qualtrics CX platform capabilities: surveys, dashboards, workflows, directories, permissions, embedded data, and digital intercepts.
• Ability to assess the downstream impact of platform changes across surveys, dashboards, integrations, access, and connected systems.
• Experience supporting enterprise integrations involving APIs, authentication, service accounts, and connectivity troubleshooting.
• Working knowledge of enterprise SSO, user provisioning, roles, groups, and permissions management.
• Excellent verbal and written communication skills, with demonstrated ability to work directly with client business analysts and cross‑functional stakeholders.
• Strong data visualization skills and ability to present complex survey data clearly and intuitively.
• Governance mindset: understands the importance of standards, documentation, controlled change, and appropriate access in enterprise platform environments.

What Success Looks Like

In the first 90 days, a successful hire will have:

• Established a clear understanding of Escalent's Qualtrics platform architecture, active programs, integrations, and governance practices.
• Delivered or meaningfully contributed to at least one client‑facing dashboard, meeting quality, accuracy, and timeline expectations.
• Identified and documented at least one opportunity to improve platform governance, consistency, or process efficiency.
• Demonstrated the ability to work independently on ambiguous technical challenges and communicate clearly with both business and technical stakeholders.

Compensation, Benefits, and Culture

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental leave: 8 weeks
• Paid Sick Leave: up to 8 weeks
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual‑first workforce with employees in most states
• Salary range for this role is $75,000 - $115,000.

Where required by applicable state or local law, the base pay for this position will be no less than the applicable minimum wage. Actual compensation will be determined based on the applicable legal requirements, as well as the candidate's qualifications, experience, and location.

EEO/AA EMPLOYER M/F/V/D

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent.co/careers-and-culture/