Senior Quality Programs Lead, Multi-Site Food Safety

Kettle Cuisine, LLC.; Everett (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kettle Cuisine in Everett, WA seeks a Quality Programs Manager to design, implement, and evaluate enterprise quality programs across sites. This on-site role translates customer and product-quality expectations into practical, measurable systems and strengthens consistency in outcomes and customer experience.

The position partners with FSQ, Operations, Product Development, Procurement, and Technical Services to own the corporate quality-program portfolio and drive continuous improvement,

Qualifications

• Bachelor's degree in Food Science, Food Safety, Quality, or a related field; equivalent relevant experience may be considered.
• Five or more years of food-manufacturing quality or FSQ experience, including multi-site program work or cross-functional project leadership.
• Working knowledge of quality systems, customer specifications, complaint investigations, trend analysis, supplier quality, and change control.
• Experience using data and structured problem-solving to define corrective actions and verify results; strong written communication and stakeholder-management skills.
• Internal-auditor, HACCP, PCQI, or comparable food-safety/quality training preferred where relevant to assigned programs.

Responsibilities

• Maintain and harmonize site quality plans, controls, records, and measures; evaluate whether plans are effective, fit for purpose, and aligned across sites.
• Establish and review quality KPIs, including seal integrity, drain and net weights, proficiency testing, and training; identify opportunities to improve visibility and automate quality-system work.
• Lead the corporate complaint-program framework and quality-performance trending, including customer sentiment and product-quality performance over shelf life; partner with the Customer Quality Manager and Analyst on execution and insight.
• Develop and maintain a risk-based supplier quality approval and performance approach with Procurement and Technical Services, including audit planning and supplier scorecards.
• Review product and process changes for potential quality impacts, including impacts to storage, equipment, processing, texture, color, flavor, seals, labels, and complaints during the post-change period; engage early in change planning.
• Coordinate cross-site communication, implementation support, and corrective-action follow-through; define owners, evidence, and effectiveness checks for program improvements.
• Assess operational and system risk beyond audit results by integrating process data, customer and complaint trends, change signals, and site observations; prioritize preventive controls and verify whether actions reduce risk.
• Lead continuous-improvement work using structured problem solving to move from audit findings or KPI trends to root cause, practical solutions, implementation, and effectiveness checks.
• Partner with the Food Safety Programs Manager and site teams to develop leading indicators and assess food-safety and quality behaviors; document concrete examples of behaviors that support or undermine food-safety and quality outcomes and help design and evaluate a measured Behavioral Observational Study for Food Safety and Quality.

Skills

Quality leadership

FSQ experience

Cross-functional work

Data-driven

Communication

Education

Bachelor's degree in Food Science, Food Safety, Quality, or a related field

Job description

Kettle Cuisine in Everett, WA seeks a Quality Programs Manager to design, implement, and evaluate enterprise quality programs across sites. This on-site role translates customer and product-quality expectations into practical, measurable systems and strengthens consistency in outcomes and customer experience.

The position partners with FSQ, Operations, Product Development, Procurement, and Technical Services to own the corporate quality-program portfolio and drive continuous improvement,