Senior Quality & Food Safety Analytics Lead

Amazon; Austin (TX); On-site; USD 91,000 - 159,000; Full time

Job summary

Amazon.com Services LLC in Austin, TX is seeking a Senior Quality Manager to ensure food products meet quality expectations across in-store and online channels. You will lead data-driven quality initiatives, collaborate with Product Management, Sourcing, Food Safety, Marketing, Supply Chain, and suppliers to monitor category performance and drive improvements.

You will analyze customer feedback, drive process improvements with suppliers, and build scalable quality programs, leveraging 5+ years

Qualifications

• Bachelor's degree in Food Science or related field.
• 5+ years of managing food safety and quality in a large-scale retail or manufacturing environment.
• Knowledge of Microsoft Office products at an advanced level.
• Experience in root-cause problem solving.

Responsibilities

• Conduct data analysis of customer feedback data across all food & beverage categories and identify improvement activities, working with cross-functional teams and suppliers as needed to drive solutions.
• Develop robust customer feedback monitoring mechanisms that mitigate and manage safety and compliance risks.
• Build dashboards or other mechanism to manage large data sets and enable business decisions.
• Identify, communicate, or escalate product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Define quality KPIs and develop mechanisms to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed (up to 15%) to meet with suppliers and support production activities or quality investigations to resolution.

Skills

Root-cause problem solving

Data analysis

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Food Science or related field

Tools

Microsoft Office

Job description

Amazon.com Services LLC in Austin, TX is seeking a Senior Quality Manager to ensure food products meet quality expectations across in-store and online channels. You will lead data-driven quality initiatives, collaborate with Product Management, Sourcing, Food Safety, Marketing, Supply Chain, and suppliers to monitor category performance and drive improvements.

You will analyze customer feedback, drive process improvements with suppliers, and build scalable quality programs, leveraging 5+ years