Field Application Engineer

Cooler Master USA; Dallas (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401(k) with Match

15 Vacation Days

Job summary

Cooler Master USA is seeking a technically driven Field Applications Engineer to support thermal management and liquid cooling solutions at customer sites. This highly mobile role requires frequent travel across Texas, with international training opportunities at our Asia headquarters.

The position involves pre-sales and post-sales support, product demonstrations, installation, and ongoing technical assistance.

Qualifications

• Bachelor’s degree in Mechanical/Electrical/Thermal engineering or related field.
• 3–5 years of Field Applications Engineer or similar role.
• Strong understanding of thermal management including cooling and liquid cooling.
• Experience evaluating, testing, troubleshooting, and analyzing performance.
• Knowledge of electronic components, circuit design, and electrical systems.
• Familiarity with CAD software and thermal simulation tools.
• Understanding of industry standards and best practices in thermal management.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and presentation abilities.
• Ability to work independently at customer sites while collaborating with teams.
• Willingness to travel frequently (including international).
• Mandarin language skills are a plus.

Responsibilities

• Provide hands-on technical support during pre-sales and post-sales.
• Travel regularly to customer sites for demonstrations, installations, and troubleshooting.
• Collaborate with Sales to tailor technical solutions.
• Conduct onsite customer training and ensure proper product implementation.
• Coordinate with Engineering for field feedback and product improvements.
• Support product evaluations, testing, and performance analysis at customer sites.
• Prepare technical documentation and visit summaries as required.
• Stay current on industry trends and product knowledge.

Skills

Troubleshooting

Analytical thinking

Problem solving

Communication skills

Presentations

Field work

Customer liaison

Independent work

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Thermal Engineering

Bachelor’s degree in Electrical Engineering

Tools

CAD software

Thermal simulation tools

Job description

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry—manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism, our culture is built on the "Cooler Master Spirit"—a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

Position Overview

We are seeking a technically driven and customer-focused Field Applications Engineer (FAE) to support our thermal management and liquid cooling solutions throughout the customer lifecycle. This is a highly mobile, on-the-road position that requires the engineer to spend the majority of their time working directly at customer sites rather than in a traditional office environment. The role serves as the primary technical liaison between customers, Sales, and Engineering, providing pre-sales consultation, product demonstrations, installation and integration support, troubleshooting, training, and post-sales technical support for data center, AI server, and industrial applications.

Regular travel throughout Texas is required, with approximately 50% travel to customer locations outside the state, as well as occasional international travel for technical and product training at our Asia headquarters.

Salary Range

$100,000–$120,000 annually

Responsibilities

• Provide hands-on technical support and expertise to customers during both the pre-sales and post-sales phases.
• Travel regularly to customer sites to support product demonstrations, installations, system integration, commissioning, troubleshooting, and issue resolution.
• Collaborate with the Sales team to understand customer requirements and recommend technical solutions tailored to their applications.
• Conduct onsite customer training to ensure effective product implementation, operation, and adoption.
• Troubleshoot technical issues directly in customer environments and provide timely solutions to support customer satisfaction and system performance.
• Serve as the primary technical liaison between customers and internal Engineering teams by communicating customer feedback, technical requirements, field issues, and product improvement recommendations.
• Support product evaluations, testing, validation, and performance analysis at customer locations.
• Stay current on industry trends, product knowledge, and competitive technologies to provide accurate and relevant technical guidance.
• Collaborate with Engineering, Product Management, Sales, and other cross-functional teams to support customer deployments and new product introductions.
• Prepare technical documentation, field service reports, application recommendations, and customer visit summaries as required.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Thermal Engineering, Electrical Engineering, or a related technical field.
• Minimum of 3–5 years of experience in a Field Applications Engineer, Application Engineer, Technical Support Engineer, Field Service Engineer, or similar customer-facing engineering role.
• Strong understanding of thermal management technologies, including cooling systems, heat sinks, liquid cooling solutions, and related technologies.
• Experience conducting product evaluations, testing, troubleshooting, and performance analysis to optimize customer applications.
• Knowledge of electronic components, circuit design, and electrical systems to support product integration.
• Familiarity with CAD software and thermal simulation tools is preferred.
• Understanding of industry standards, regulations, and best practices related to thermal management and electronic systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Ability to work independently in customer environments while collaborating effectively with internal cross-functional teams.
• Comfortable working in data center, manufacturing, and industrial environments.
• Must be comfortable with a highly mobile work schedule and spending the majority of working time at customer sites.
• Bilingual proficiency in English and Mandarin is a plus.

Location

Based in Dallas, TX, with frequent travel to customer sites across the U.S. for onsite support, troubleshooting, and issue resolution.

Personal Characteristics

• Customer-focused and comfortable representing the company directly at customer sites.
• Proactive, resourceful, and capable of independently resolving technical challenges in the field.
• Flexible and adaptable to changing travel schedules, customer priorities, and onsite conditions.
• Collaborative and able to work effectively with Sales, Engineering, Product Management, and Operations.
• Strong organizational and time-management skills, with the ability to manage multiple customer visits and technical priorities while traveling frequently.
• Starting with 15 paid vacation days in the first year
• 11 paid corporate holidays + 5 bonus holidays
• 5 paid sick leave days per year
• Comprehensive Medical, Dental, and Vision insurance plans
• Advanced health plan options with employer-subsidized out-of-pocket premiums
• Company-sponsored Short-Term Disability (STD) insurance
• Company-sponsored Life Insurance
• 401(k) retirement plan with company match

Disclaimer

Our goal is to be an industry leader while providing an exceptional workplace. This job description outlines the general nature and level of work performed; it is not an exhaustive list of all duties, responsibilities, or skills required. Management reserves the right to assign or modify duties and responsibilities at any time, with or without notice. We are an Equal Opportunity Employer (E.E.O.).