Senior Quality Control Technician

Brightpath Associates LLC; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Senior Quality Control Technician to ensure high-quality standards for HVAC installations. This role involves reviewing project milestones, inspecting systems for compliance, and providing feedback to contractors. The ideal candidate will have extensive experience in the HVAC industry and strong communication skills to influence project outcomes.

Qualifications

• At least 4 years of experience in HVAC or construction.
• Strong communication skills to influence contractors.
• Proficiency with data analysis tools.

Responsibilities

• Review and close out project milestone packages.
• Inspect HVAC systems for compliance with standards.
• Provide feedback and guide resolution for project submissions.

Skills

Communication

Organizational Skills

Data Analysis

Tools

G-Suite

Microsoft Office

Job description

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Job Description

Summary of Role

The Senior Quality Control Technician, HVAC is responsible for reviewing and closing out project milestone packages, which include sales and design plans, documentation, installation photos, and verification measures for HVAC installation and service projects. The primary goal is to ensure high-quality standards for HVAC systems, verify compliance with sales and design specifications, and identify necessary remediations to maintain optimal system performance and customer satisfaction, with systems designed to operate efficiently for at least 15 years. They will also evaluate HVAC monitoring and control platforms to verify proper configuration and ensure installed systems meet design specifications and energy efficiency standards.

The technician will review project throughput daily, approve or reject project milestones promptly, and communicate feedback to external contractors or partners. They will support accountability and quality improvement initiatives, fostering a culture of excellence. Some programs may require on-site inspections, including accessing mechanical rooms, rooftops, and ductwork to assess installation quality and provide feedback to certified contractors.

Strategic/Tactical Responsibilities

• Conduct detailed reviews and close-outs of project photos, documents, and designs.
• Apply advanced knowledge of HVAC quality control standards and system operation criteria.
• Verify system performance data and ensure installed HVAC equipment aligns with sales and design specifications.
• Inspect HVAC control and monitoring platforms for accurate configuration and functionality.
• Provide clear feedback for rejected project submissions and guide resolution.
• Inform the Program Manager and Leadership to improve products and processes.
• Troubleshoot and resolve milestone package rejections for quick turnaround.
• Stay updated on industry standards, installation techniques, and emerging technologies.
• Develop and refine quality control processes, installation guidelines, and contractor training programs.
• Manage and resolve partner support requests via chat or ticketing systems, addressing escalations promptly.
• Analyze data to identify trends and recommend corrective actions.
• Conduct training sessions for junior Quality Control Technicians to enhance team capabilities.
• Perform and document site inspections, assessing mechanical, structural, and electrical components of HVAC installations.

Success Metrics

• Minimize post-installation service calls through thorough review of partner submissions.
• Review and respond to project milestone submissions within 72 hours.
• Respond to partner support inquiries within 24 hours.

Qualifications

• At least 4 years of experience in a technical or construction role within the HVAC industry; residential experience preferred but not required.
• Experience with interdepartmental problem-solving or project management.
• Familiarity with HVAC system design and energy efficiency standards is a plus.
• Strong communication skills, both oral and written, with the ability to influence third-party contractors.
• Excellent organizational skills and ability to prioritize tasks effectively.
• Proficiency with data analysis and business tools such as G-Suite, Microsoft Office, or similar.
• Ability to access mechanical rooms, rooftops, or confined spaces, and work in various weather conditions.
• Capacity to stand, kneel, or bend during inspections for extended periods.
• Commitment to safety protocols and proper PPE use.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Quality Assurance

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