Senior Quality Analyst: Data-Driven Process Quality

Akima, LLC; Williamsburg (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Akima, LLC is seeking a Senior Quality Analyst to monitor, measure, and analyze product and process performance, ensuring work complies with SOPs and customer requirements. You will track data, report trends, and support corrective actions with contractor management.

You will collaborate with the Quality Unit to maintain the Quality Management System, update quality processes, identify training opportunities, and assist with audits and change management as needed.

Qualifications

• U.S. Citizenship.
• High school diploma or equivalent (Bachelor's preferred).
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• Administration, Quality Control, and/or Visa Processing experience (4-6 years preferred).
• Advanced computer skills with working knowledge in Excel.
• Detail oriented and high level of attention-to-detail.
• Strong administrative and organizational skills.
• Strong command of the English language both verbally and written.
• Excellent interpersonal and communication skills.
• Professional work ethic.
• Ability to work independently and as a member of the team.
• Ability to successfully complete a corporate background investigation, including credit and criminal checks.
• Ability to obtain and maintain a U.S. Government Secret Clearance.

Responsibilities

• Collecting, entering, tracking, trending, analyzing data and preparing and reporting data in meaningful ways.
• Meeting with management to review trends analyzed with corrective action plans to address trend errors in quality and processes.
• Works with the Training Unit on the need for ad-hoc training using the trend data as a base line for the creation of new refresher / targeted training.
• Conducts ad-hoc quality and audit inspections on products, services, and processes.
• Provides assessment / feedback if inspections or procedures are flawed in any manner.
• Monitoring and maintaining the Quality Management Systems; communicating with Operations supervisory and management staff regarding non-compliances.
• Recommending improvements in process, solutioning quality non-compliance trends through refresher training build-out and root cause analysis.
• Preparing, presenting, and communicating reports on organizational performance.
• Administer Defect Disputes; facilitate conflict resolution, execute necessary research.
• Assisting in related Change Management and Operations activities.

Skills

Attention to detail

Strong communication skills

Ability to work independently

Team collaboration

Administrative and organizational

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Job description

Akima, LLC is seeking a Senior Quality Analyst to monitor, measure, and analyze product and process performance, ensuring work complies with SOPs and customer requirements. You will track data, report trends, and support corrective actions with contractor management.

You will collaborate with the Quality Unit to maintain the Quality Management System, update quality processes, identify training opportunities, and assist with audits and change management as needed.