Senior QA Specialist, Paid Family Leave

Minnesota Department of Employment and Economic Development; Saint Paul (MN); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays

Health insurance

Pension plan

Job summary

The Minnesota Department of Employment and Economic Development in St. Paul is seeking a Quality Assurance Specialist to support the Paid Family and Medical Leave claims adjudication team.

The role focuses on evaluating claim files for accuracy, consistency, and compliance with laws and program guidelines while partnering with adjudicators and supervisors. This is a full-time, day-shift position with telework eligibility.

Qualifications

• Two years of claims, appeals, case management operations, or contact center support with at least one year in quality control/QA.
• Ability to analyze data and communicate findings clearly.

Responsibilities

• Evaluate claim files for accuracy, consistency, and compliance.
• Identify errors or discrepancies and recommend corrective actions.
• Monitor trends and provide feedback to improve workflow and service quality.

Skills

Quality control

Quality assurance

Data analysis

Communication

Regulatory knowledge

Education

Associate degree

Job description

The Minnesota Department of Employment and Economic Development in St. Paul is seeking a Quality Assurance Specialist to support the Paid Family and Medical Leave claims adjudication team.

The role focuses on evaluating claim files for accuracy, consistency, and compliance with laws and program guidelines while partnering with adjudicators and supervisors. This is a full-time, day-shift position with telework eligibility.