QA & Training Manager — Paid Family Leave (Hybrid)

DC Department of Human Resources; Washington (District of Columbia); Hybrid; USD 100,000 - 139,000; Full time

Job summary

The Department of Employment Services (DOES), Office of Paid Family Leave (OPFL) seeks a Quality Assurance and Training Manager to lead QA and training for the program, ensuring staff readiness and claimant-focused service delivery.

Responsibilities include developing training programs, onboarding, desk aids, and knowledge resources, while aligning goals with department leadership to drive continuous improvement and accountability.

Qualifications

• Specialized experience in social benefit program oversight and training is required.
• Bachelor’s degree in Business Administration, Economics, Finance, Policy, or related field; Master’s preferred with six years of professional-level experience.
• Experience monitoring programs for compliance with statutes and program standards is valued.

Responsibilities

• Plan, organize, and direct OPFL QA and training operations in alignment with the office mission.
• Develop and oversee training programs, onboarding structures, and learning resources.
• Use qualitative and quantitative data to identify training needs and improve processes and compliance.

Education

Bachelor’s degree in Business Administration, Economics, Finance, Policy, or related

Master’s degree in Business Administration or Economics, or related field

Job description

The Department of Employment Services (DOES), Office of Paid Family Leave (OPFL) seeks a Quality Assurance and Training Manager to lead QA and training for the program, ensuring staff readiness and claimant-focused service delivery.

Responsibilities include developing training programs, onboarding, desk aids, and knowledge resources, while aligning goals with department leadership to drive continuous improvement and accountability.