Senior QA Leader – Dental Shared Services

Sunlife; Milwaukee (WI); Hybrid; USD 76,000 - 115,000; Full time

Job summary

Sun Life U.S. is expanding its Quality Assurance leadership within Dental Shared Services. The Sr. Manager, QA will steer quality monitoring, audits, calibration, and reporting across multiple operations, partnering with Operations, Compliance, Training, and BPO partners to strengthen controls and improve outcomes.

The role emphasizes leading QA teams, driving data-based improvements, and ensuring regulatory compliance while advancing automation and analytics initiatives across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or related field, or equivalent work experience.
• Seven or more years of progressive experience in quality assurance, healthcare operations, dental operations, contact center operations, claims, compliance, or related business operations.
• Three or more years of leadership or people management experience, preferably in a quality assurance, operations, or shared services environment.
• Experience with government, commercial, Medicaid, Medicare Advantage, or other regulated healthcare programs preferred.

Responsibilities

• Lead the Quality Assurance function across Dental Shared Services and supported operations.
• Establish audit procedures, sampling, quality standards, calibration, and reporting.
• Coach and develop quality leaders and professionals; manage workloads and performance.
• Analyze quality results to identify root causes and opportunities for improvement.
• Collaborate with operations and governance partners to implement corrective actions and training.

Skills

Quality assurance

Leadership

Data analysis

Audits

Regulatory compliance

Quality monitoring

Education

Bachelor’s degree in Business Administration

Tools

Excel

PowerPoint

SharePoint

Teams

AWS Contact Lens

Job description

Sun Life U.S. is expanding its Quality Assurance leadership within Dental Shared Services. The Sr. Manager, QA will steer quality monitoring, audits, calibration, and reporting across multiple operations, partnering with Operations, Compliance, Training, and BPO partners to strengthen controls and improve outcomes.

The role emphasizes leading QA teams, driving data-based improvements, and ensuring regulatory compliance while advancing automation and analytics initiatives across the organization.