Senior PV Client Account Manager

ProPharma; United States; Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

ProPharma is seeking a Senior PV Client Account Manager in the United States to proactively manage client relationships and contract services for PV and Medical Information. The role involves facilitating onboarding, coordinating with internal teams, and identifying opportunities for service expansion.

You will lead client meetings, review performance trends, and negotiate terms while ensuring accurate invoicing and adherence to company procedures. Occasional travel to client sites is expected.

Formación

• Requires a Life Sciences degree and at least 2 years in contract/client management in healthcare.
• Mentoring or supervisory experience is preferred.
• Excellent written and verbal communication with internal and external stakeholders.

Responsabilidades

• Manages designated ProPharma clients and their expectations to maintain relationships and grow business.
• Develops and maintains client Working Practices and other documentation.
• Forges relationships with clients via regular meetings to discuss issues and improvements.
• Supports onboarding of new client services and communicates best practices.
• Identifies business development opportunities and negotiates terms.
• Ensures client invoicing reflects services.
• Leads client reviews and collaborates across units to improve processes.
• Travel to client sites or ProPharma offices as needed.

Conocimientos

Client liaison

Contract management

Cross-functional collaboration

Communication skills

Project management

Travel readiness

Educación

Life Sciences degree

Descripción del empleo

The Senior Pharmacovigilance (PV) Client Account Manager, Client Services is responsible for proactively forging and managing excellent working relationships with clients in support of PV and Medical Information (MI). This includes effectively managing existing client contracts to ensure ProPharma is providing required services and setting up the processes for new client contracts at ProPharma. The Senior PV Client Account Manager will, at times, participate in global communication within the Company related to client services, processes, and strategies.

Essential Functions:

• Manages designated ProPharma clients and their expectations in a proactive and professional manner to enhance the image of ProPharma, ensures that current clients are maintained and potentially more business is won.
• Develops and maintains client Working Practices and other supporting documentation as required.
• Forges excellent working relationships with clients via regular open and honest client meetings and communications to discuss any issues or potential improvements with ProPharma.
• Liaises with all roles within Client Services team to support the onboarding of new client contract services including proactive suggestions for the client on best practice, or most efficient processes and communicating this back to the client.
• Supports the extension of designated client services as delegated by management.
• Leads client visits to ProPharma’s offices including arranging and hosting the visit.
• Retrospectively reviews past performance for clients and identifies trends or patterns to facilitate further improvements for the client.
• Ensures Company personnel are kept up to date with relevant information and communicate changes to the necessary managers or teams.
• Identifies business development opportunities for the Company and ensures these are dealt with appropriately.
• Assesses extra requests made by the client, reviewing the cost implications, liaising with management, and negotiating terms of business.
• Ensures client invoicing is reflective of services.
• Development and delivery of client business review meetings.
• Supports Company with project work and collaborating with multiple business units to develop Client Services processes to ensure continued growth of the department and business.

Necessary Skills and Abilities:

• Ability to liaise efficiently with client companies to ensure client needs are met.
• Ability to work within a team in an open and professional manner.
• Ability to liaise efficiently with internal departments to facilitate delivery of client services.
• Excellent written and oral communication skills and computer literacy.
• Sound planning, prioritizing and organizational skills.
• High level of accuracy and attention to detail.
• Proactive and positive approach.
• Ability to manage multiple projects up to a global level.
• Strong interpersonal skills to be able to work in an open and professional manner.
• Ability to anticipate issues and offer solutions.
• Ability to always work in a professional manner, with clients, customers, team members and management.
• Good working knowledge of Company Standard Operating Procedures.
• Compliance with Company’s health and safety policies.
• This is a global role which could include line reporting into any site globally.
• Position may include occasional travel to client and/or other ProPharma offices.

Educational Requirements:

• Required: Life Sciences Degree or equivalent.

Experience Requirements:

• At least 2 years prior experience in contract/client management in a health care environment.
• Previous mentoring and/or supervisory experience.