Senior Public Sector Service Designer (Active SC)

Korn Ferry Group; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Korn Ferry Group is seeking an experienced Senior Service Designer with active SC clearance to support the design and delivery of complex digital public-sector services. You will work across the full product delivery life cycle, from Discovery through deployment, translating research and evidence into effective end-to-end experiences.

The role requires strong end-to-end service design, journey and service mapping, and the ability to facilitate workshops with diverse stakeholders, while

Qualifications

• Active SC clearance is mandatory.
• Significant experience as a Senior Service Designer delivering complex digital services.
• Strong end-to-end Service Design experience, from Discovery through to delivery/deployment.
• Excellent knowledge of user-centred, evidence-based and iterative design.
• Strong experience with journey mapping and service mapping.
• Demonstrable experience facilitating workshops involving complex stakeholder groups.
• Ability to analyse user needs, research and business objectives and translate these into design recommendations.
• Experience creating and testing design concepts and prototypes.
• Strong strategic design capability, including supporting scoping, roadmaps and prioritisation.
• Experience working in Agile multidisciplinary teams.

Responsibilities

• Deliver complex digital services across Discovery to deployment.
• Translate user needs and evidence into end-to-end services.
• Facilitate workshops with diverse stakeholders.
• Develop design concepts and prototypes for testing.
• Support scoping, roadmaps and prioritisation.
• Work within Agile multidisciplinary teams.

Skills

SC clearance

Senior SD

End-to-end SD

User-centered design

Journey mapping

Workshop facilitation

Research & analysis

Prototyping

Strategy & roadmaps

Agile teams

Job description

Korn Ferry Group is seeking an experienced Senior Service Designer with active SC clearance to support the design and delivery of complex digital public-sector services. You will work across the full product delivery life cycle, from Discovery through deployment, translating research and evidence into effective end-to-end experiences.

The role requires strong end-to-end service design, journey and service mapping, and the ability to facilitate workshops with diverse stakeholders, while