Service Designer

Service Design Jobs; McLean (VA); Presencial; USD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Experience with federal government

Consulting experience

Resumo da oferta

Service Design Jobs in McLean, VA seeks a Service Designer to guide government clients through our Design Intelligence framework, leading discovery sessions, uncovering pain points, and translating user needs into actionable opportunities.

You will collaborate with multi-disciplinary teams in an Agile environment, create journey maps, service blueprints, personas, and ecosystem maps, and ensure high-quality deliverables that advance mission objectives.

Qualificações

• Bachelor's degree required or equivalent professional experience.
• 10+ years total experience in service design or human-centered design preferred.
• Experience conducting primary and secondary research including interviews and workshops.
• Portfolio demonstrating ideation, methods, tools, and craft.

Responsabilidades

• Lead discovery to understand client mission, stakeholders, users, journeys and objectives.
• Facilitate workshops and interviews to frame pain points and opportunities.
• Synthesize research to shape strategy, service and workflow improvements and vision.
• Create journey maps, service blueprints, personas, and ecosystem maps.
• Collaborate with a cross-functional team within an Agile environment.
• Ensure research is integrated into technology and platform considerations.

Conhecimentos

Human-centered design

Service design

Customer experience design

Discovery sessions

Workshops & interviews

Journey maps

Service blueprints

Cross-functional collaboration

Agile delivery

Communication skills

Formação académica

Bachelor's degree

Ferramentas

Adobe Creative Suite

Mural

Lucidchart

Descrição da oferta de emprego

Overview

As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.

Contributions

• Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives


• Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis


• Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision


• Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements


• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment


• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations


• Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications

• Ability to obtain and maintain a U.S. government security clearance


• Bachelor’s degree and 10+ years of total experience


• 4+ years of experience in human centered design, service design, and/or customer experience design


• Current portfolio demonstrating ideology, methods, tools, skills, and craft


• Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints


• Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing


• Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart


• Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome


• Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers


• A natural curiosity for solving problems coupled with strong analytical skills


• A collaborative nature with excellent written communication and presentation skills


• Experience working in a project-based environment

Bonus Points

• Experience with technical stakeholders


• Previous work experience in or with the federal government


• Previous work experience as a consultant