Project Implementation Lead

Athena by Versaterm; Mesa (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Versaterm, a leading public safety SaaS company, is seeking a Project Implementation Lead in Mesa, AZ to drive successful, large-scale implementations across multi-phase engagements.

You will apply state-of-the-art knowledge of public safety technology, lead complex projects end to end, and mentor the implementation team while partnering with Sales, Product, and executive leadership.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 8–10+ years of experience in software implementation, including leadership of enterprise-scale projects.
• Experience with Police Records Management Systems (RMS), especially Versaterm RMS, is strongly preferred.

Responsibilities

• Lead and oversee the delivery of complex, large-scale Versaterm implementation projects end to end.
• Define implementation approaches, delivery frameworks, and client engagement strategies for advanced deployments.
• Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships.
• Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
• Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
• Drive the development of implementation standards, tools, and methodologies to elevate delivery quality.
• Mentor and coach senior implementation staff and collaborate with Sales, Product, and leadership on strategic initiatives.
• Travel to client sites as required by project needs.

Skills

Leadership

Stakeholder management

Communication

Autonomy

Delivery excellence

Public safety knowledge

Education

Bachelor’s degree

Advanced degree preferred

Tools

Versaterm RMS

Public safety software

Job description

The Company

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond. We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments.

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond. We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments.

When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades.

AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.

This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.

The Role

The Project Implementation Lead is an expert-level practitioner who drives the successful delivery of large-scale and strategically significant Versaterm implementation projects. Working with a high degree of autonomy, this role provides project leadership across complex, multi-client or multi-phase engagements, applies state-of-the-art knowledge of public safety technology and implementation practices, and contributes meaningfully to Versaterm’s delivery strategy. The role may provide informal leadership within the implementation group.

What You Do

• Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
• Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
• Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
• Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
• Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
• Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
• Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
• Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
• Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; advanced degree is an asset.
• 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
• Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
• Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
• Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
• Exceptional communication, executive stakeholder management, and relationship-building skills.
• Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
• Ability to travel to client sites as required by project needs.

Note

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people.

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact [e-mail].