Senior Public Safety Dispatcher - Lead Emergency Communications

City of Sunnyvale; Sunnyvale (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

CalPERS pension

Health benefits (medical, dental, and视

Paid Time Off

Wellness programs

401(a) retirement plan

457(b) deferred compensation

Job summary

City of Sunnyvale's Department of Public Safety seeks a Senior Public Safety Dispatcher to supervise emergency and non-emergency call processing, direct field units, and ensure rapid, accurate CAD operations. The role requires a high school diploma, two years of dispatcher experience, POST certification within 18 months, and Emergency Medical Dispatch certification within one year.

Must type 35 wpm, work shifts, and maintain composure under pressure.

Qualifications

• Minimum high school diploma or equivalent.
• Two years of public safety dispatch experience within the last five years.
• POST dispatcher certificate within 18 months of appointment.
• Emergency Medical Dispatch certification within one year of appointment.
• Ability to type 35 net words per minute.

Responsibilities

• Plan, direct and supervise processing of emergency and non-emergency calls for service.
• Dispatch police, fire, medical and animal control personnel and equipment.
• Maintain status of personnel and equipment; log equipment malfunctions.
• Provide pre-arrival and post-dispatch instructions to callers.
• Coordinate multiple-emergency situations and prioritize incidents.
• Prepare reports on operations and activities.

Skills

Public safety dispatching

Supervisory experience

CAD systems

Typing 35 wpm

Education

High school diploma or equivalency

Tools

CAD software

Radio consoles

Job description

City of Sunnyvale's Department of Public Safety seeks a Senior Public Safety Dispatcher to supervise emergency and non-emergency call processing, direct field units, and ensure rapid, accurate CAD operations. The role requires a high school diploma, two years of dispatcher experience, POST certification within 18 months, and Emergency Medical Dispatch certification within one year.

Must type 35 wpm, work shifts, and maintain composure under pressure.